Hardware Sentry shows nothing

Even if Hardware Sentry is unable to detect any available hardware information source, it should create an icon labeled "Hardware Sentry" under the main computer PATROL icon.

If no Hardware Sentry related information is shown at all in the PATROL Console, it means that Hardware Sentry is not running on the Agent, or that an internal error occurred.

Execute the %DUMP KM_LIST command in the System Output Window of the PATROL Console. This should produce the following output:

system_output

If no MS_HW_MAIN entry is present, it means that Hardware Sentry is not loaded on the agent.

•	Make sure that the "MS_HARDWARE_SENTRY1.kml" file is preloaded by the PATROL Agent and loaded by the PATROL Consoles, and that "MS_HW_*.km" files are not disabled.

•	See the BMC Software documentation (PATROL Agent Reference Manual) to find out how to load a KM on the PATROL Agent.

•	If the "MS_HW_*" classes are properly loaded and no icon appears in the PATROL Console, it probably means that the Hardware Sentry has not been properly installed on the PATROL Agent.

•	Re-install the KM and ensure that all files are properly installed (typically "*.lib" files in the "%PATROL_HOME%\lib\psl folder")