Alert Actions Capabilities

Alert Actions offers a large choice of actions in order to notify the administrator of a problem with the application or to recover from a particular problem. Monitoring Studio can be configured to run one or several types of actions when an alert is triggered by PATROL.

The following types of Alert Actions can be performed by Monitoring Studio:

Trigger a PATROL event

If you select the Trigger a PATROL Event action, you need to enter the string that will be displayed with the event

WIZ_SpecificAlertAction_5TrigEvent

Alert Actions: Trigger a PATROL Event

A PATROL Event can be viewed from:

▪	Standard PATROL Consoles (Classic Console, PATROL Central)

▪	PATROL Enterprise Manager

▪	BMC Impact Manager

▪	Other third-party products that interface with PATROL.

Annotate the parameter's graph

If you select the Annotate the parameter’s graph action, you need to enter the string that will be displayed within the annotation point.

WIZ_SpecificAlertAction_6Annotate

Alert Actions: Annotate the parameter's graph

Execute an OS command

If you select the Execute an OS command action, you need ton complete the following panel:

WIZ_SpecificAlertAction_7OSCommand

Alert Actions: Execute an OS command

▪	Enter a command line to be executed

▪	Enter the username and password used to run the command.

The command can be a program utility or a script shell, and can have arguments.

The command must be non-interactive (no window, no user input)

Execute a PSL command

If you select the Execute a PSL command action, you need to enter the PSL statement to be executed by the PATROL Agent. Although only a single line is permitted, it can have several PSL instructions.

WIZ_SpecificAlertAction_8PSLCommand

Alert Actions: Execute a PSL statement

The PSL command is recommended for advanced user of PATROL.

Send a pop-up to the PATROL consoles

If you select the Send a pop-up to the PATROL Consoles action, you need to enter the message that will be displayed in the pop-up as well as the in title of the pop-up window.

WIZ_SpecificAlertAction_9Popup

Alert Actions: Send a pop-up to the PATROL Consoles

Too many pop-ups could may the operators.

Write a line to a LOG file

If you select the Write a line to a LOG file action, you need to enter the LOG file path and the content of the line.

WIZ_SpecificAlertAction_10Log

Alert Actions: Write a line to a LOG file

Send a basic SNMP trap (using the PATROL MIB)

If you select the Send a basic SNMP trap action, you need to complete the following panel:

WIZ_SpecificAlertAction_11SNMPTrap

Alert Actions: Send a basic SNMP trap

▪	IP address or hostname of the SNMP trap destination

▪	SNMP port and community string

▪	Text that will be sent in the SNMP trap

Send a custom SNMP trap

If you select the Send a custom SNMP trap action, you need to complete the following panel:

WIZ_SpecificAlertAction_12CustomSNMPTrap

Alert Actions: Send a custom SNMP trap

▪	IP address or hostname of the SNMP trap destination

▪	SNMP port and community string

▪	All the characteristics of the trap: Enterprise ID, trap number and up to 4 varbinds.

Send an E-mail

If you select the Send an E-mail action, you need to complete the following panel:

WIZ_SpecificAlertAction_13Email

Alert Actions: Send an E-mail

▪

Enter the sender and the recipient email address in the From an To field. To send the email to multiple recipients, use the comma (,) or the semi-column (;) to separate the recipients' email addresses (ex: RecipientAddress1;RecipientAddress2;RecipientAddress2 OR ReciptientAddress1,RecipientAddress2,RecipientAddress2)

▪	Enter the SMTP server name

▪	Type the email subject and the message you wish to send

Customizing an Alert Action

Alert Actions are highly customizable, you can:

•	Customize the string sent through SNMP

•	Set the username/password used to execute the OS Command

•	Define the content of the PATROL event sent by Monitoring Studio, etc.

In addition, some information regarding the alert, such as the parameter name or its value, is available through Alert Action macros. This information can be used to further customize the Alert Action triggered by Monitoring Studio and provide more details about the problems that occur.