Alert Actions Description

Alert Actions enables the PATROL administrator to choose/configure the execution of certain actions when an application goes into a state of alert, this is also referred to as recovery actions. With the Alert Actions functionality, it is possible to do one of the following:

•	Customize notifications

•	Specify recovery actions

Global vs Specific Alert Actions

Alert Actions can be set at two different levels:

•

Global Alert Actions are set for the overall application/root container. They specify the way in which the notification of a problem is done for all instances in the application/root container. This means that any parameter within this application/root container that trigger an alert will perform the Alert Actions set at the global level.

•

Specific Alert Actions are set individual parameters and generally indicate the actions to perform in order to recover from a particular problem (e.g.: when this parameter goes into alarm - execute this recovery script). Therefore, specific Alert Actions need to be set for each parameter as the need may be.

If a specific Alert Action is set on a parameter belonging to a root container already set to trigger Global Alert Actions, both settings will be taken into account for that particular parameter instance.

If you setup monitoring objects under the main Monitoring Studio icon without creating an application or container icon, you cannot set global Alert Actions on them. Global Alert Actions can only be set on an application container and will apply to agent-less objects under it.

Set Global Alert Actions

Right-click on an Application/Container icon > KM commands > Set global actions

Select the Alert Actions you want to trigger each time the parameter(s) enter(s) a state of alert and click Next.

WIZ_GlobalAlertAction_1AlertSelection

Global Alert Action Wizard — Alert Action Selection Page

The next panel depends on your selection; if the selection requires further input (as for PATROL Event command lines, or write a line to a LOG file etc.), enter the relevant text with the help of Alert Action macros, as in the example shown below:

WIZ_GlobalAlertAction_2Settings

Global Alert Action Wizard — Input Definition Page

Global Alert Actions have been set. Click Finish.

WIZ_GlobalAlertAction_3Finish

Global Alert Action Wizard — Alert Execution Confirmation Page

You can set additional Alert Actions on any/all of the monitored parameters by using "Specific Alert Actions".

Example

Let’s take the case of the "My Custom Application" application container. Two global Alert Actions: Trigger a PATROL Event and Annotate the parameters graph are set on this container. These Alert Actions will be triggered each time any parameter held under this application container goes into alert state.

Specific Alert Actions set on parameters under this application container on which global Alert Actions have been set, are triggered in addition to those set on the global level. This helps customize the alerts as per the specific requirements of the corresponding monitored object.

Set Specific Alert Actions

Right-click on a Monitored Instance > KM commands > Set Alert Actions

Select the parameters for which you wish to set specific Alert Actions. Click Next.

WIZ_SpecificAlertAction_1ParamSelection

Specific Alert Action Wizard — Parameter Selection Page

The panel lists all the available specific Alert Actions. Make your selection and click Next.

WIZ_SpecificAlertAction_2AlertSelection

Specific Alert Action Wizard — Alert Action Selection Page

The next panel depends on the selection. If the selection requires further input (as for command lines, or write a line to a LOG file etc.), enter the relevant text, with the help of Alert Action macros as in the example shown.

Enter the required input. Click Next.

WIZ_SpecificAlertAction_3Settings

Specific Alert Action Wizard — Input Definition Page

The next panel will confirm the selected Alert Action specific to the chosen parameter. Click Finish.

WIZ_SpecificAlertAction_4Finish

Specific Alert Action Wizard — Alert Execution Confirmation Page

If/when the selected parameter goes into alert, it will trigger the specific Alert Action as configured.