License TermsWhen looking for information about Sentry Software products from the BMC web site, you will need to refer to the products by their license names.
maintenance level and support services information
Where to Purchase
FAQAll your questions answered in one place
Can I get a trial version of your products?
You can download, install and use our monitoring products on test systems for 30 days without purchasing any license. Our products do not require any license key (there is no specific trial version). During the trial period you can ask our support team for technical information or help regarding the installation of the product. At the end of the trial period, you are required to either acquire a license corresponding to the quantity of monitored servers or uninstall the solution. There is no technical mechanism to enforce the end of the trial period but you are bound to the software license agreement terms.
What is a perpetual license?
The perpetual license entitles you to an unlimited right (no expiration date) to use the aforementioned products to monitor your servers. The price of the perpetual license is the total number of physical servers composing the monitored environment multiplied by the per-server license fee. The maintenance services include an access to our support, patches, updates and new versions of the product. The maintenance fee is priced at 20% of the license price per year.
What is a term license (Rental)?
The term license entitles you to use the aforementioned products for a specific length of time (term). When the license expires at the end of the term, you are required either to stop using the product or obtain a new license. The maintenance services are included in the license fee: thus the warranty and additional maintenance fee do not apply. Please contact us, BMC Software, or your retailer for more information about term licenses.
What is included in the maintenance services?
You can purchase our maintenance services in order to have access to our support, patches, updates and new minor and major versions of your licensed products for a limited period (typically 1, 3 or 5 years). To purchase maintenance, please contact BMC Software or your retailer, or contact Sentry Software if you purchased your licenses directly from us.