Licensing

License terms and structure, where to purchase, FAQ.

License Terms

When looking for information about Sentry Software products from the BMC web site, you will need to refer to the products by their license names.

Sentry Hardware Analyzer for TrueSight Operations Management

Former license name: Sentry Software Monitoring and Analytics for BMC ProactiveNet Performance Management - Hardware Monitoring

This license is required to use the Hardware Monitoring solution. It entitles you to use both agent-based and agent-less products for BMC TrueSight Operations Management, BMC PATROL, and BMC Portal. The price of this license is based on the number of physical servers composing the monitored environment.

Sentry Storage Analyzer for TrueSight Operations Management

Former license name: Sentry Software Monitoring and Analytics for BMC ProactiveNet Performance Management - Storage

This license is required to use the Storage Monitoring solution. It entitles you to use both agent-based and agent-less products for BMC TrueSight Operations Management, BMC PATROL, and BMC Portal.

A license is required for each port. A port is defined as a physical connection point used by a storage device to connect other devices or systems. For the purpose of BMC licensing, all active ports (Fibre Channel, iSCSI, etc.) for all managed devices (storage arrays, filers, tape libraries, etc.) are counted. Ports on hosts, gateways and switches are not to be counted. Learn more

Sentry Monitoring Studio for TrueSight Operations Management

Former license name: Sentry Software Monitoring and Analytics for BMC ProactiveNet Performance Management - Monitoring Studio

This license is required to use the Applications Monitoring solution. This license entitles you to use both agent-based and agent-less products for BMC TrueSight Operations Management, BMC PATROL, and BMC Portal. The price of this license is based on the number of servers composing the monitored environment.

TrueSight Capacity Optimization for Storage

Former license name: Sentry Integrator for TrueSight Capacity Optimization

Please contact your BMC Software sales representative to purchase this license and its associated maintenance services.

A license is required for each port. A port is defined as a physical connection point used by a storage device to connect other devices or systems. For the purpose of BMC licensing, all active ports (Fibre Channel, iSCSI, etc.) for all managed devices (storage arrays, filers, tape libraries, etc.) are counted. Ports on hosts, gateways and switches are not to be counted. Learn more

Sentry Software Adapters for BMC Atrium Orchestrator

This license is required to use the Storage Automation solution. In order to use the Storage Automation solution, you need to purchase one or several adapter licenses, depending on your environment. A license entitles you to install and use one adapter in your entire BMC Atrium Orchestrator environment, not depending on the number of managed systems.

Sentry High Availability Analyzer for TrueSight Operations Management

Former license name: Sentry Software High Availability and Backup Monitoring and Analytics for BMC ProactiveNet Performance Management

This license is required to use the High-Availability Monitoring solution. The price is based on the number of servers composing the monitored systems.

Sentry Backup Analyzer for TrueSight Operations Management

Former license name: Sentry Software High Availability and Backup Monitoring and Analytics for BMC ProactiveNet Performance Management

This license is required to use the products listed above. The price is based on the number of physical and virtual servers composing the monitored environment.

maintenance level and support services information

Where to Purchase

From BMC

These licenses are BMC Software MarketZone Direct offerings. This means that you can order them directly from BMC Software under the same conditions as any other BMC product. The BMC Software License Agreement (SLA) will apply to your purchase and support will be provided by BMC Software. The great benefit is that you have a single interface - BMC Software - for all your TrueSight Operations Management products.

From a BMC reseller

Since these licenses are offered under the same conditions as any other BMC Software product, you can contact your regular BMC Software retailer to purchase these licenses and their associated maintenance services. Depending on your purchase conditions with the retailer, the maintenance will be provided by the retailer’s support team or by BMC Software.

Directly from Sentry

Upon request, Sentry Software can provide you with a license quotation. If you purchase our products directly from us, the Sentry Software License Agreement applies to your purchase and support will then be carried out directly by Sentry Software. To get a quotation, please contact us and describe the environment in which you wish to deploy the product.

FAQ

All your questions answered in one place
Can I get a trial version of your products?
You can download, install and use our monitoring products on test systems for 30 days without purchasing any license. Our products do not require any license key (there is no specific trial version). During the trial period you can ask our support team for technical information or help regarding the installation of the product. At the end of the trial period, you are required to either acquire a license corresponding to the quantity of monitored servers or uninstall the solution. There is no technical mechanism to enforce the end of the trial period but you are bound to the software license agreement terms.
What is a perpetual license?
The perpetual license entitles you to an unlimited right (no expiration date) to use the aforementioned products to monitor your servers. The price of the perpetual license is the total number of physical servers composing the monitored environment multiplied by the per-server license fee. The maintenance services include an access to our support, patches, updates and new versions of the product. The maintenance fee is priced at 20% of the license price per year.
What is a term license (Rental)?
The term license entitles you to use the aforementioned products for a specific length of time (term). When the license expires at the end of the term, you are required either to stop using the product or obtain a new license. The maintenance services are included in the license fee: thus the warranty and additional maintenance fee do not apply. Please contact us, BMC Software, or your retailer for more information about term licenses.
What is included in the maintenance services?
You can purchase our maintenance services in order to have access to our support, patches, updates and new minor and major versions of your licensed products for a limited period (typically 1, 3 or 5 years). To purchase maintenance, please contact BMC Software or your retailer, or contact Sentry Software if you purchased your licenses directly from us.