You have implemented a combined BMC and Sentry solution to monitor the hardware of your servers or the availability, capacity and performance of your storage and backup infrastructure. Unforeseen technical issues are however preventing you from realizing the full potential of the software products you have invested in. You need Sentry Software products experts to help you identify and repair failing processes or misconfigured features.
More often than not, problems are caused by poorly managed technical prerequisites, such as the underlying instrumentation layers. These prerequisites are often obscure vendor-specific software that few System Administrators are familiar with. Sentry Professional Services combine a deep understanding of Sentry’s solutions with the experience of dealing with these often misunderstood 3rd party technologies.
Our experts work with you to identify any outstanding issues related to Sentry products, on site. We jointly define an action plan; we then take complete ownership of the approved implementation plan, and resolve remaining issues.
- We identify problems and establish a diagnosis
- We define an action plan
- We implement the jointly approved solutions
- We validate the overall performance of the repaired systems