Knowledge Base

Troubleshooting Issues with TrueSight Presentation 11.3.03 Upgrade

KB1260 - Jan 20, 2020

Type: Troubleshooting

Description: Troubleshooting issues after a TrueSight Presentation Server 11.3.03 upgrade.

Additional Keywords: Monitoring Studio X

Related Topics

Introduction

The upgrade of TrueSight Presentation Server to version 11.3.03 while Monitoring Studio X Component is already installed and configured in your environment will prevent the proper loading of the Monitoring Studio X Component in TrueSight:

  • The TrueSight interface no longer shows links to Monitoring Studio X
  • The Component page no longer lists Monitoring Studio X

Problem

The problem is that the upgrade script inappropriately adds entries in the /opt/bmc/TrueSightPServer/truesightpserver/conf/custom/csr.conf configuration file, that override the Monitoring Studio X Component’s default entries in /opt/bmc/TrueSightPServer/truesightpserver/conf/services/csr.conf.

Solution

To fix the problem, edit the /opt/bmc/TrueSightPServer/truesightpserver/conf/services/csr.conf and search for these 2 lines:

vm.args.classpath.282="${truesight.home}/lib/studio-rest-gateway.jar"
vm.args.classpath.283="${truesight.home}/lib/studio-tsps-core.jar"

Note: The numbers may vary depending on your environment. Replace the entry numbers (282 and 283 in the above example) with numbers that are not listed in either this file (./conf/services/csr.conf) and ./conf/custom/csr.conf. In a typical setup, replacing 282 and 283 with 287 and 288 will work:

vm.args.classpath.287="${truesight.home}/lib/studio-rest-gateway.jar"
vm.args.classpath.288="${truesight.home}/lib/studio-tsps-core.jar"

Then restart TrueSight Presentation Server with the below commands:

$ ./tssh server stop
$ ./tssh server start

Everything should work as expected after the restart and a refresh the TrueSight interface in your browser.