Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs’ Events
KB1160 - Nov 24, 2014
Type: Problem
Description: Why the PATROL events generated by the Sentry Software KMs have invalid or empty values for the mc_object_class, mc_object and mc_parameter slots.
Additional Keywords: Class 41, Events, mc_object_class, mc_object, mc_parameter, slots
Description
After upgrading the PATROL agent to version 9.5.00, the following slots of PATROL_EV events generated by all the Sentry Software’s KMs through Direct Event Integration may be empty or have invalid values:
- mc_object_class
- mc_object
- mc_parameter
Example
PATROL_EV; event_handle=844346; mc_ueid='server1.pnet.com@10.25.201.250:3181.1414585461.25841'; mc_host_class='SOLARIS5.11'; mc_host='server1.pnet.com'; mc_host_address='10.25.201.250'; mc_object_class=''; mc_object=''; mc_tool_class=''; mc_tool='PATROL Agent'; mc_origin_class='PATROL Agent'; mc_origin='server1.pnet.com:3181'; mc_origin_key='25841'; mc_origin_sev='3'; mc_parameter=''; mc_parameter_value=''; mc_parameter_unit='';
Solution
This is a known issue identified for the PATROL agent and registered as QM001796446. With direct cell connection, the mc_object_class, mc_object and mc_parameters slots were null for event_trigger2(). This bug was fixed in the 9.5.00.03i cumulative patch.
To solve this issue:
- Download that PATROL Agent patch from the BMC Software EPD Web site and apply it.
- After the installation is complete, update the PATROL configuration as shown below using a configuration tool (e.g. pconfig, wpconfig, PCM, CMA etc...):
/EventSetup/Format/BiiP3/slots/mc_object = %{APPINSTANCE_EX} /EventSetup/Format/BiiP3/slots/mc_object_class = %{APPCLASS_EX} /EventSetup/Format/BiiP3/slots/mc_parameter = %{PARAMETER_NAME_EX} /EventSetup/Format/BiiP3/slots/mc_parameter_value = %{PARAMETER_VALUE_EX}
For more details on the cumulative patch, please refer to the 9.5.00.03: Cumulative patch 3 for BMC PATROL Agent 9.5.00 page.