Services

This course provides IT and BMC Helix Administrators with a detailed technical knowledge of the structure, operation and troubleshooting of the powerful hardware monitoring features offered by Hardware Sentry KM within their BMC Helix Operations Management environment.

Using a workshop environment, group discussions, and use-cases based guided lab exercises, participants analyze, determine, and perform the necessary steps to install and configure a hardware monitoring solution that help align your IT with ITIL strategies, and build a reliable foundation to base your business-critical systems on.

Delivery Method: Instructor-Led Training
Course Duration: 1 day with lab (4 hours without lab)
Target Audience: IT and BMC Helix Operations Management Users
Maximum Number of Participants: 10

Course Activities

Product Demonstrations
Lecture
Discussions
Interactive Labs (optional)

Prerequisite Skills

Understanding of BMC Helix Operations Management Environment
Knowledge of Windows / Linux Operating Systems (Services, Agents)
Understanding of the basics of protocols: SNMP, WMI, and WBEM
Knowledge of command line interfaces
Familiarity with server hardware (CPU, Memory Module, Physical Disk, Disk Controller, Fan, Voltage Sensor, Power Supply, etc)

Course Objectives

Describe Hardware Sentry KM application usage and processes
Identify Hardware Sentry KM architecture components
Describe installation prerequisites
Perform post-installation tasks
Describe the concept of hardware connectors
Identify the protocols involved in hardware monitoring
Understand hardware monitoring concepts
List administration tasks
Operate Hardware Sentry KM within the BMC framework
Understand event generation
Manage thresholds
Analyze the power consumption of the Data Center with Hardware Sentry OpenTelemetry Collector

This course provides IT Administrators with a detailed technical knowledge of the structure, operation and troubleshooting of the powerful storage monitoring features offered by the Sentry Software Storage Monitoring Solution within their BMC Helix Operations Management environment.

Using a workshop environment, group discussions, and use-cases based guided lab exercises, participants analyze, determine, and perform the necessary steps to configure a SAN monitoring solution that help align your IT with ITIL strategies, and build a reliable foundation to base your business-critical systems on.

Delivery Method: Instructor-Led Training
Course Duration: 1 day with lab (4 hours without lab)
Target Audience: SAN and BMC Helix Operations Management Users
Maximum Number of Participants: 10

Course Activities

Product Demonstrations
Lecture
Discussions
Interactive Labs (optional)

Prerequisite Skills

Understanding of BMC Helix Operations Management
Environment Knowledge of Windows / Linux Operating Systems (Services, Agents)
Understanding of the basics of protocols: SNMP, WMI, WBEM, and REST APIs
Knowledge of command line interfaces
Familiarity with SAN infrastructure and common operating functionality

Course Objectives

Describe the Storage Monitoring Solution applications usage
Discover the architecture components
Describe installation prerequisites
Perform post-installation tasks
Understand storage performance monitoring concepts
List administration tasks
Operate the solution within the BMC framework
Manage thresholds
Discover reporting features
Validate metrics and performance value accuracy
Designing and implementing a suitable BMC Helix Operations Management architecture for monitoring

This course provides IT Administrators with a detailed technical knowledge of the structure, operation and troubleshooting of the application monitoring features offered by Monitoring Studio X.

Using a workshop environment, group discussions, and use-cases based guided lab exercises, participants analyze, determine, and perform the necessary steps to install and configure Monitoring Studio X to monitor almost any application for which there is no out-of-the-box monitoring available, with no coding.

Delivery Method: Instructor-Led Training
Course Duration: 1 day with lab (4 hours without lab)
Target Audience: IT and Helix Operations Management Users
Maximum Number of Participants: 10

Course Activities

Product Demonstrations
Lecture
Discussions
Interactive Labs (optional)

Prerequisite Skills

Understanding of BMC Helix Operations Management
Environment Knowledge of Windows / Linux Operating Systems (Services, Events, Performance Counters etc.)
Understanding of the basics of protocols: SNMP, WMI, and WBEM
Knowledge of command line interfaces
SQL
Scripting

Course Objectives

Describe Monitoring Studio X:

Application usage
Prerequisites

Configure:

Add hosts and create templates
Basic Monitors (File System, Process, Windows Events, etc.)
Monitors with content (Command Line, File, Folder, HTTP Request, etc.)
Content parsing Monitors (String Search, Numeric Value Extraction, Value Map, Dynamic Objects, etc.)
Dynamic objects

Use:

The Studio X Console and Studio tab
The Events page
The PATROL REST API
The troubleshooting tools
Config Hacker
Prometheus Exporter
etc.

Why

Having acquired and implemented a monitoring solution based on BMC PATROL or BMC Helix Operations Management, you need to verify the performance and stability of your new monitoring solution. You can rely on our experienced consultants to ensure that you will not miss an important event due to a configuration issue. They will let you get the most out of Sentry Software’s monitoring solutions.

How

Sentry experts conduct an exhaustive audit based on your needs and business requirements. Working closely with your IT experts, our consultants analyze your environment as well as your implementation of Sentry’s solutions. Potential hidden flaws, gaps in your monitoring coverage, or any other issue leading to a lesser performance and productivity are uncovered and thoroughly investigated. Based on their in-depth analysis, our consultants deliver their recommendations including the best strategy to follow in order to realize the full potential of BMC’s and Sentry’s combined solutions.

We analyze your environment and your business needs
We interview the subject-matter experts in your organization
We uncover and investigate every implementation and configuration problem
We develop an action plan to address potential issues and maximize Sentry’s solutions.

Time Required

2-5 man days

Key Benefits

Quickly pinpoint the problems in your monitoring implementation
Assess risks, economy, efficiency and quality for your organization
Identify key areas for improvements in the monitoring of your hardware, storage and backup infrastructure
Define a detailed strategy to address the identified issues

Why

Planning efficiently the implementation of a monitoring solution, based on BMC Helix Operations Management or BMC PATROL, for exploding volumes of data and backup, and maintaining its availability can become an overwhelming task.

You need the expertise of IT professionals to help you get the most of your current infrastructure and to determine the necessary phases that will lead you to implement a hardware and storage monitoring solution tailored to your specific business needs.

How

Sentry Professional Services work with you from the beginning of your project to determine its scope in terms of managed systems (servers and storage systems) as well as your needs and requirements regarding monitoring and reporting.

Our consultants design a suitable monitoring architecture tailored to your environment and your internal policies. We specify the technical prerequisites, the recommended BMC and Sentry products, the monitoring coverage, the monitoring policies, and the security requirements.

We analyze your environment
We evaluate your business and technical requirements
We define a suitable architecture
We determine the necessary prerequisites
We formulate an appropriate deployment strategy

Time Required

3-10 man days (depends mostly on the complexity of your environment)

Key Benefits

Start your monitoring project with an optimal strategy tailored to your needs
Anticipate potential issues and resolve them before they become serious bottlenecks
Prevent inappropriate or unreliable architectures from being implemented
Benefit from a rapid implementation and realistic timetables
Focus your efforts where they make the most impact

Why

You have carefully defined the scope of your storage monitoring requirements and determined the targeted environment for your specific infrastructure. You now need the help of a BMC’s and Sentry’s solutions expert who have a perfect understanding of server hardware instrumentation and storage infrastructure, to assist you with the installation, configuration and integration of the chosen solutions.

How

Once your implementation plan is validated, Sentry Professional Services take the ownership of the implementation of your hardware and storage monitoring project. Our consultants are experts in BMC/Sentry combined solutions and fully empowered to install, configure and integrate these products and any other required software in your existing environment.

We validate with you your implementation plan
We install Sentry and BMC products
We configure the installed software to meet your monitoring requirements
We perform the integration with BMC Helix Operations Management and third-party systems

Time Required

5-20 man days (depends mostly on the size and the complexity of your environment)

Key Benefits

Ensure a successful and optimal implementation tailored to your specific needs
Benefit from professional and optimal installation and configuration of your monitored environment
Capitalize on a full and flawless integration with your BMC Helix Operations Management environment
Prevent waste of valuable time waiting for engineers to get up to speed on unfamiliar technologies (SAN, hardware instrumentation, backup, etc.)

Why

You have implemented BMC Helix Operations Management or BMC PATROL, covering most of your IT infrastructure. However, there are one or several key applications, middleware, servers or devices that are still not properly monitored because there is no dedicated monitoring module for them. You have been told that there were only two solutions: either customize some basic monitoring tools or develop your own custom monitoring module. You need a solution that let you setup the monitoring of your specific applications.

How

Sentry Software has developed a toolbox for BMC Helix Operations Management and BMC PATROL Administrators, Monitoring Studio KM for PATROL. This solution is designed to quickly setup the complete monitoring of any application without coding. Sentry Professional Services simply leverage the power and easiness of this toolbox to rapidly create a monitoring solution for the applications, middleware, servers or even devices that are currently not covered with BMC Helix Operations Management and BMC PATROL.

Our consultants work with you to identify the application or system to be monitored and interview your experts to understand what metrics need to be exposed and how to retrieve them.

Once the requirements are clearly identified, our experts proceed with the actual implementation that consists in:

Installing Monitoring Studio KM for PATROL
Configuring the solution to monitor the targeted application or system against a test environment
Creating a package, including full documentation, for further deployment

Note: You need to have installed and configured a fully functional BMC Helix Operations Management or BMC PATROL environment. A license for Monitoring Studio KM for PATROL is also required or can be acquired later on.

Time Required

3-10 man days (Depends mostly on the complexity of the targeted application or system)

Key Benefits

Monitor easily your business-critical, in-house applications or any technology not covered by BMC Helix Operations Management
Replace difficult to maintain custom PSL coding with a standard Knowledge Module for PATROL that integrates seamlessly with your BMC Helix Operations Management environment
Implement consistent fault management across all applications
Bring business-related information within your BMC Helix Operations Management environment

Why

You have implemented a combined BMC and Sentry solution to monitor the hardware of your servers or the availability, capacity and performance of your storage and backup infrastructure. Unforeseen technical issues are however preventing you from realizing the full potential of the software products you have invested in. You need Sentry Software products experts to help you identify and repair failing processes or misconfigured features.

How

More often than not, problems are caused by poorly managed technical prerequisites, such as the underlying instrumentation layers. These prerequisites are often obscure vendor-specific software that few System Administrators are familiar with. Sentry Professional Services combine a deep understanding of Sentry’s solutions with the experience of dealing with these often misunderstood 3rd party technologies.

Our experts work with you to identify any outstanding issues related to Sentry products, on site. We jointly define an action plan; we then take complete ownership of the approved implementation plan, and resolve remaining issues.

We identify problems and establish a diagnosis
We define an action plan
We implement the jointly approved solutions
We validate the overall performance of the repaired systems

Time Required

2-5 man days

Key Benefits

Reduce IT costs with faster problem identification
Improve system availability by dealing quickly and efficiently with any outstanding issues
Prevent valuable resources from wasting time repeatedly following the instructions given by Support teams when the problem can only be diagnose by on-site experts
Realize the full potential of the BMC and Sentry products you have invested in

Education

Hardware Monitoring

Storage Monitoring

Monitoring Studio X

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Rapid Custom Monitoring

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Rapid Custom Monitoring

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