Troubleshooting Connectivity Issues

BMC Performance Manager Express for Hardware leverages specific instrumentation agents or system management tools to collect hardware information. Because some connectivity issues may exist and cause BMC Performance Manager Express for Hardware to fail, it is highly recommended to test the connection to the specific agent before contacting the Sentry Support Team.

To troubleshoot connectivity issues:

1.Download the connection tool required from the Sentry Software Web site. Please note that the connection tool requires Java v1.6 or higher.

A Java security restriction, introduced in versions higher than 1.6, prevents connections to web servers if the RSA key size is less than 1024 bits. The VCenter RSA key size being 512 bits, the VMWare connection tool will not work with a version higher than 1.6 unless you modify the java.security file stored in  %JAVA_HOME%\jre1.7.0_51\lib\security\java.security by either commenting the line jdk.certpath.disabledAlgorithms=MD2, RSA keySize < 1024 or changing its value to 512.

2.Run the command java -jar <Connection_Tool_Name.jar> to launch the connection tool.

3.Enter the information required to connect to the system and click Test Connection.

4.Wait for the test to complete. If a connectivity issue is detected, an error message will appear. In this case, the issue encountered does not concern BMC Performance Manager Express for Hardware. Check your configuration to diagnose the source of the issue.

5.Click Save As to export the connection test results into a txt file. You can then send this information to the Sentry Support Team