Type
  • Problem
Description
  • This article describes the procedure to follow if Hardware Sentry KM for PATROL or BPM Express for Hardware do not properly discover the processors and memory modules in Sun Fire M8000 and M9000 systems.
Additional Keywords
  • Sun Fire

Related Topics

Knowledge Base

Hardware Monitoring: Missing Processors and Memory Modules on Sun Fire M8000 and M9000

KB1004 - Sep 09, 2009

Description

Hardware Sentry KM and BPM Express for Hardware discover only a subset of the processors and memory modules on Sun Fire M8000 and M9000 machines because it does not handle properly the different CPU and memory boards in these high-end systems.

Symptoms

In the PATROL Console, Hardware Sentry KM will display icons for 4 or 8 processors while the machine actually is equipped with more (8, 16, 24 or 32 processors).

In BMC Portal, BMC Performance Manager Express for Hardware will display instances for 4 or 8 processors while the machine actually is equipped with more (8, 16, 24 or 32 processors).

No error message is displayed.

Solution

  • Patch P1086 fixes the problem in Hardware Sentry KM version 1.6.00. It is recommended that users of versions 1.5.00 and 1.5.01 upgrade to version 1.6.00 and apply this patch.
  • Patch P1087 fixes the problem in BMC Performance Manager Express for Hardware version 2.7.00. It is recommended that users of version 2.6.00 upgrade to the version 2.7.00 and apply this patch.