Type
  • Problem
Description
  • This article explains why HP NC360T is not monitored on servers running Windows.
Additional Keywords
  • Hardware Monitoring, BMC Performance Manager Express for Hardware (2.6 or earlier), BMC Performance Manager Express for Hardware (2.7 or later, if using the WMI Network Card Connector), Hardware Sentry KM for PATROL (1.5.01 or earlier), Hardware Sentry KM for PATROL (1.6 or later, if using the WMI Network Card Connector)
Knowledge Base

HP NC360T not Nonitored on Servers Running Windows.

KB1015 - Sep 24, 2009

Description

The 9.9.14.0 (31 Aug 2007) and later versions of the Windows driver for HP NC360T cards do not correctly show all information via WMI.

Symptoms

The network card is running in Windows, the WMI connector works for other network cards on the system, but the NC360T ports are not shown.

Solution

Downgrade the network card driver to version 9.7.38.0 (03 Apr 2007) or upgrade the KM / PM to a version that uses the MIB2 snmp based network card connector.