Managing Unknown Status
At times, although rare, IBM DS6000, DS8000 Series KM for PATROL is unable to detect the status of a monitored device, and returns the poll with "Unknown Status".
When this situation occurs, you can configure the KM to perform specific actions:
•Set the Status parameter to OK (default)
•Ignore value and do not feed parameter
•Trigger a WARNING on the Status parameter
•Trigger an ALARM on the Status parameter
To access this feature, right-click the KM icon > KM Commands > KM Settings > Additional Settings > Unknown Status Management:
Unknown Status Management
In addition to the selected actions, if you select the option to Trigger an Internal KM Issue Notification, an error message is displayed in the System Output Window of the PATROL console.