Installing Dell EMC Unity KM for PATROL

To be able to use Dell EMC Unity KM for PATROL, you will have to:

  • Ensure that requirements are met
  • Get the installation packages from the Sentry‚Äôs Website
  • Install the KM
  • Load the KM on the PATROL console(s).

Preparing for Installation

Meeting the Prerequisites

Prior to install Dell EMC Unity KM for PATROL, make sure that the following elements are installed and properly configured:

  • PATROL Agent, version 3.9 or higher (see BMC PATROL documentation).
  • PATROL Console (see BMC PATROL documentation).
  • Java 1.8 is installed on the system where the PATROL Agent runs. If not, you will be able to install the JRE package provided by Sentry Software along with Dell EMC Unity KM for PATROL.
  • The embedded SMI-S provider is enabled and a user with operator role has been created in Unisphere. To ensure this requirement is met, you can run the troubleshooting tool provided by Sentry Software to test the connection to the embedded SMI-S provider. Refer to the Troubleshooting section for more information.

Getting the Installation Packages

The Dell EMC Unity KM for PATROL installation packages are designed for use with the BMC Software Installation Utility. They need to be merged with the latest available version of the BMC Software Installation Utility.

Getting the BMC Utility Package

The latest version of the BMC Software Installation utility is required to install Dell EMC Unity KM for PATROL. It can be downloaded from the Sentry Software Web site.

Choose the appropriate package depending on the platform you plan to install Dell EMC Unity KM for PATROL on:

  • For UNIX/Linux systems: ins_ALL_<version>.tar
  • For Windows systems: ins_WINDOWS_<version>.zip

The packages are valid for all the PATROL components: Agent, Console, Console Server, etc.

Getting the Dell EMC Unity KM for PATROL Packages

Two packages are available to download on the Sentry Software Web site. They can be used to install the KM on every PATROL component (Agent, Console, etc.) according to the platform you are using.

  • For UNIX/Linux systems: dell-emc-unity-km-<version>-thorium.tar
  • For Windows systems: dell-emc-unity-km-<version>-thorium.zip

Getting the JRE Package

Java Runtime Environment version 1.8.00 or higher is required for the KM to operate properly.

A package with a suitable Java Runtime Environment, designed for use with the BMC Software Installation Utility, is made available to download on the Sentry Software Web site.

Installing Dell EMC Unity KM for PATROL

Like most Knowledge Modules for PATROL, you need to install Dell EMC Unity KM for PATROL on the following components of your PATROL architecture:

  • Every managed system with a PATROL Agent
  • Every PATROL Console (Classic) that will show Dell EMC Unity performance-related information and alerts
  • The Console Server
  • PATROL Central Web Edition

To install Dell EMC Unity KM for PATROL

  1. Extract the setup files:

    • On Windows:
      1. Unzip the BMC Installation Utility: ins_Windows_<version>.zip.
      2. Unzip the dell-emc-unity-km-<version>-thorium.zip package in the same folder.
      3. (Optional) If you need to install the latest Java Runtime Environment program, unzip the jre_windows_WINDOWS_<version>.zip package in the same folder. The content of the packages merges into a subfolder named bmc_products. Windows may ask for your confirmation to overwrite files and folders. This is normal behavior and you can accept all overwrite confirmation requests.
    • On Linux:
      1. First, untar the BMC Installation Utility: tar xvf jre_unix_LINUX-SOLARIS_<version>.tar.
      2. Next, untar the Dell EMC Unity KM for PATROL package named: dell-emc-unity-km-<version>-thorium.tar.
  2. Browse to the bmc_products folder where the files have been extracted.

  3. Launch the setup.exe program (Windows) or setup.sh script (UNIX).

  4. The welcome screen of the installer appears. Click Next to continue.

    Installation Wizard - Welcome

  5. Read the license agreement, click the Accept option and then click Next to continue.

    Installation Wizard - License Agreement

  6. Select Install products on this computer now and click Next to continue.

    Installation Wizard - Selecting Installation Options

  7. Specify the BMC Software Products installation directory. Click Next to continue.

    Installation Wizard - Selecting the Installation Directory

  8. Installing Dell EMC Unity KM for PATROL does not require any customization. Select Default and click Next to continue.

    Installation Wizard - Selecting an Installation Type

  9. Select one or several of the following options:

    • Managed System to install Dell EMC Unity KM for PATROL on a PATROL Agent.
    • Console Systems to install Dell EMC Unity KM for PATROL on a PATROL Classic Console.
    • Common services to install Dell EMC Unity KM for PATROL on the Console Server or on PATROL Central Web Edition.

    Installation Wizard - Selecting Roles

  10. Click Next to continue.

  11. Install the KM:

    • Check the Dell EMC Unity KM for PATROL box (it should be selected by default).
    • Select the Java Runtime Environment program if you want to install it along with the KM (this option is only provided when you have previously downloaded and merged the package with the BMC Installation Utility).
    • Click Next to continue.

    Installation Wizard - Selecting Products and Components

  12. Review the installation parameters and click Start Install to launch the installation procedure.

    Installation Wizard - Reviewing Installation Options

  13. The setup program displays the actions performed and indicates the percentage of completion. Once the installation is complete, click Next to view the installation results.

    Installation Wizard - Installation Status

  14. The wizard displays the installation results. Click View Log to display a detailed log of the installation procedure. Click Next and then Finish to exit the setup program.

    Installation Wizard - Installation Results

  15. Click the Finish button to complete and close the installation wizard.

    Installation Wizard - Completing and closing the Installation Wizard

Loading Dell EMC Unity KM for PATROL

In order to monitor Dell EMC Unity storage systems within your PATROL Console, Dell EMC Unity KM for PATROL must be loaded on the appropriate managed system. Loading a Knowledge Module in PATROL Central Operator both loads the Knowledge Module on the managed system and adds the name of the Knowledge Module to your management profile.

On PATROL Classic

  1. In the Console menu bar, click File > Load KM.
  2. In the Files of Type list, select KM Files.
  3. Select Dell EMC Unity KM for PATROL (SEN_UNITY.kml).
  4. Click Open.

On PATROL Central

  1. In the Common Tasks tab of the PATROL Central Operator Taskpad, click the Load Knowledge Modules icon.
  2. To start the wizard, click Next.
  3. Select the check boxes for the managed systems that you want to load Dell EMC Unity KM for PATROL on. Click Next.
  4. Select the check box for Dell EMC Unity KM for PATROL (SEN_UNITY.kml).
  5. Click Finish.