Specifying Alert Actions

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Alert Actions enable you to choose/configure the execution of certain actions when a monitored technology goes into a state of alert. With the Alert Actions functionality, it is possible to do one of the following:

Customize notifications
Specify recovery actions

Global vs Specific Alert Actions

Alert Actions can be set at two different levels:

Global Alert Actions are set at the Group level for the overall technology. They specify the way in which the notification of a problem is done for all instances under this Group. This means that any parameter within this Group that triggers an alert will perform the Alert Actions set at the global level, in addition to any specific alert action that might have been set.
Specific Alert Actions are set at the Host level and Monitor level for individual parameters and generally indicate the actions to perform in order to recover from a particular problem (e.g.: when this parameter goes into alarm - execute this recovery script). Therefore, specific Alert Actions need to be set for each parameter as the need may be.

If a specific Alert Action is set on a parameter belonging to a Group already set to trigger Global Alert Actions, both settings will be taken into account for that particular parameter instance.

Set Global Alert Actions

1.In the PATROL Console, right-click the Group icon and select KM Commands > Alert Actions...

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Specifying Global Alert Actions - Alert Actions Selection Page

2.Select the Alert Action(s) that you want to trigger each time the parameters enter a state of alert and click Next.

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Specifying Global Alert Actions - Event Configuration

3.Configure the selected Alert Action and click Next.

NoteThe %{SEN_ALERT_DEFAULTCONTENT} alert macro is the default alert content suitable for events and annotations. It resolves to the following macro syntax: %{SEN_GROUP_NAME} %{SEN_HOST_NAME} %{SEN_PARAMETER_STATUS} on %{SEN_PARAMETER_NAME} of %{SEN_OBJECT_LABEL}.

ImportantPlease note that macros are case sensitive and should then always be written in uppercase.

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Specifying Global Alert Actions - Alert Execution Confirmation Page

4.Global Alert Actions have been set. Click Finish.

NoteYou can set additional Alert Actions on any/all of the monitored parameters by using the "Alert Actions" menu from the monitor.

Set Specific Alert Actions

1.In the PATROL Console, right-click any Host or Monitor instance and select KM Commands > Alert Actions...

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Specifying Specific Alert Actions - Parameter Selection Page

2.Select the parameter for which you wish to set specific Alert Actions and click Next.

NoteYou can see the list of previously set Global Alert Actions by clicking the Group Alert Actions button.

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Specifying Specific Alert Actions - Alert Actions Selection Page

3.The panel lists all available Alert Actions. Make your selection and click Next.

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Specifying Specific Alert Actions - Event Configuration

4.Configure the selected Alert Action and click Next.

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Specifying Specific Alert Actions - Alert Execution Confirmation Page

4.Click Finish. When the selected parameter goes into alert, it will trigger the specific Alert Action as configured.

NoteYou can set Global Alert Actions on all parameters by using the "Alert Actions" menu from the Group icon.