Other Tools

This section describes the tools you can use to quickly manage a PATROL Agent configuration or troubleshoot your monitored environment.

Configuration Tools

Config Hacker

The Config Hacker allows experienced users to bypass the standard configuration options to download, modify, add, export, import or delete PATROL Agent configuration variables. Modifications are automatically applied to the PATROL Agent and immediately impact your monitoring environment.

Note that some variables cannot be deleted as they are defined in the config.default file. In this case, you can only reset their value to their definition in config.default.

The DOWNLOAD .CFG buttons allows you to download the currently selected configuration “folder” as a .CFG file, that can be re-used with pconfig, imported into a CMA policy or imported via the IMPORT .CFG button. Select the root of the configuration and click the DOWNLOAD .CFG button to download the entire agent’s configuration.

If you wish to export the configuration of Monitoring Studio X only, you need to use the download button from the Studio Settings page. To download a single Template configuration, you need to use the DOWNLOAD button in the Template’s interface.

The PURGE button deletes all customized variables and restores the configuration of the PATROL Agent with the variables defined in the config.default file. The configuration is automatically backed up before being purged.

Once its configuration is purged, an agent is likely to be unusable and will not start correctly if you try a restart. It is strongly advised to purge the configuration, and then restore or re-import a proper configuration immediately.

Encryption Tool

Some Agent configuration variables need to be set with encrypted passwords (such as the defaultAccount variable, for example). The encryption tool lets you encrypt a password using different algorithms. You will typically use Agent’s default encryption for PATROL Agent’s and BMC KMs password variables, and Sentry’s encryption for Sentry KMs password variables.

Troubleshooting Tools


When you encounter an issue and wish to report it to Sentry Software, you will be asked to enable the Debug mode and provide the debug log to the Sentry Software support team.

When the debug mode is set to ON, Monitoring Studio X creates 3 log files that record all the KM actions until the date and time you have set:

  • X_debug_km_{port-and-timestamp}.log: log file of the discovery and collect operations of the KM
  • X_CollectionHub_debug_psl_{port-and-timestamp}.log: log file of the Collection Hub, the interface between PSL and the Java engine
  • X_CollectionHub_debug_java_{port-and-timestamp}.log: log file of the Java engine of the Collection Hub

These files are saved to the $PATROL_HOME/log directory.

PSL Process List

The PSL Process List provides an exhaustive list of currently scheduled or active PSL processes on the monitored PATROL Agent. The information displayed includes the unique numerical process id (PID), the PSL process name and type, and its status.

KM list

The PATROL KM List provides an exhaustive list of all the KMs currently loaded on the monitored PATROL Agent, along with their version, static (“yes” if the KM always remains loaded by the Agent, “no” if the Knowledge Module is only loaded on request), and the number of consoles currently connected and using the KM.