Maintenance Policy

Levels of Services, Customer Cases Priority Classification, Software License Agreement.

End User Software License Agreement

Before using or purchasing our products, please read our Software License Agreement. Read the sla

Levels of Services

Depending on the SLA that applies to the license you purchased, you are entitled to different levels of maintenance and support services.

Trial

During your trial period (which is typically 30 days), you have full access to our Support team to ask any question regarding the installation or use of our products. However, neither response time nor patch release delay can be guaranteed.

Standard

You purchased our products under the Sentry Software SLA. The maintenance and support policies that apply to you are described in the End User Software License Agreement section below. This is the default option, even if you purchased our products from a reseller.

BMC

You purchased from BMC Software a user license for a Sentry product. This license is therefore governed by BMC's Software License Agreement. The maintenance and support policies that apply to you are the ones offered by BMC Software. To obtain assistance with our products, you can either contact BMC Software technical support or contact our own support team directly.

Advanced

You purchased our products directly from us, from BMC Software, or from another reseller, and you signed a specific license and maintenance agreement. Any written agreement between you and Sentry Software, BMC Software or another reseller supersedes the SLA and maintenance services described in the End User Software License Agreement section below.

Product Lifecycle

The level of services you are entitled to also depends on the product's version you are using. Learn more

Case and Priority Classification

Customer cases are classified in several priority categories according to their severity. Besides the Sentry Software SLA, we are committed to respond to your requests within the time frames described below.
  Response Time Frame Workaround Time Frame Bug Fix Frame Rate

Information

You are requesting some additional information about our products that is not available either on our Web site or in the product documentation.

48 hours

Question

You are asking a detailed question about a feature or platform support for one of our products.

Same day

Enhancement request

You are requesting a new feature to be integrated into one of our products.

1 week

Minor problem

You are reporting a problem with a Sentry product that does not affect its main features.

8 hours 48 hours

Major problem

You have encountered a problem with a Sentry product that prevents its main features from working. The product cannot be used as described in its documentation.

4 hours 24 hours 1 week

Critical problem

A problem with a Sentry product prevents the computer it is running on from doing its main tasks. To be classified as critical, the problem has to directly impact your business.

2 hours 2 hours 48 hours

Register a case

Sentry Software Knowledge Base http://www.sentrysoftware.com/kb/ Technical solutions and best practices to configure our products. KB1206 August 29, 2017 Monitoring Servers Using SNMP Best practice This article explains how to monitor servers with Hardware Sentry KM for PATROL using the SNMP protocol. The procedure was made for Dell EqualLogic storage systems but will be slightly the same for other servers. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1206.asp KB1205 August 24, 2017 Monitoring VNX Disk Arrays Best practice This article explains how to monitor VNX disk arrays with the Sentry Software's KMs. EMC Disk Arrays KM for PATROL, Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1205.asp KB1204 August 9, 2017 Where to Find NetApp Filers in the Capacity Views for TrueSight Capacity Optimization Best practice This article explains where the NetApp Filers will appear in the Capacity Views for TrueSight Capacity Optimization according to your configuration. NetApp Data ONTAP API for TrueSight CO, Storage Capacity Views for TrueSight CO, NetApp Capacity Views for TrueSight CO http://www.sentrysoftware.com/kb/KB1204.asp KB1203 July 27, 2017 Monitoring F5 BIG-IP Systems Configuration Template This article explains how to use the pre-built configuration for F5 BIG-IP Systems with Monitoring Studio v9.4 and higher. Monitoring Studio v9.4 and higher http://www.sentrysoftware.com/kb/KB1203.asp new KB1202 June 27, 2017 Monitoring IBM FlashSystem 900 Storage Devices Configuration Template This article explains how to use the pre-built configuration for IBM FlashSystem 900 storage devices with Monitoring Studio v9.4 and higher. Monitoring Studio v9.4 and higher http://www.sentrysoftware.com/kb/KB1202.asp new KB1201 June 14, 2017 Enriching PATROL Events with More Meaningful Information Best Practice This article explains how to enrich PATROL events with more meaningful information about the problem. All Sentry Software's Knowledge Modules http://www.sentrysoftware.com/kb/KB1201.asp KB1200 June 7, 2017 Monitoring Studio: Configuring the Multi-Parameter Formula Monitor in CMA Best Practice This article explains how to configure the Multi-Parameter Formula Monitor in CMA Monitoring Studio KM for PATROL 9.x.xx http://www.sentrysoftware.com/kb/KB1200.asp KB1199 June 7, 2017 No Metrics Collected with Monitors Leveraging the WMI Protocol Troubleshooting This article explains how to ensure that metrics are collected by all the Monitors that leverage the WMI protocol to retrieve data. Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1199.asp KB1198 June 7, 2017 VCS KM – Unable to Determine Which File is in Read-Only Mode Troubleshooting This article explains how to set the cluster configuration in read-only mode. Veritas Cluster Server KM for PATROL http://www.sentrysoftware.com/kb/KB1198.asp KB1197 April 27, 2017 Monitoring EMC Data Domain Storage Devices Configuration Template This article explains how to use the pre-built configuration for EMC Data Domain storage devices with Monitoring Studio v9.4 and higher. Monitoring Studio KM for PATROL v9.4 and higher http://www.sentrysoftware.com/kb/KB1197.asp KB1196 April 27, 2017 Monitoring Huawei OceanStor 9000 Storage Devices Configuration Template This article explains how to use the pre-built configuration for Huawei OceanStor 9000 storage devices with Monitoring Studio v9.2 and higher. Monitoring Studio KM for PATROL v9.2 and higher http://www.sentrysoftware.com/kb/KB1196.asp KB1195 April 27, 2017 Monitoring EMC RecoverPoint Storage Devices Configuration Template This article explains how to use the pre-built configuration for EMC RecoverPoint storage devices with Monitoring Studio v9.2 and higher. Monitoring Studio KM for PATROL v9.2 and higher http://www.sentrysoftware.com/kb/KB1195.asp KB1194 April 27, 2017 Monitoring Hitachi HNAS Storage Devices Configuration Template This article explains how to use the pre-built configuration for Hitachi HNAS storage devices with Monitoring Studio v9.2 and higher. Monitoring Studio KM for PATROL v9.2 and higher http://www.sentrysoftware.com/kb/KB1194.asp KB1193 April 27, 2017 Monitoring EMC Atmos Storage Devices Configuration Template This article explains how to use the pre-built configuration for EMC Atmos storage devices with Monitoring Studio v9.2 and higher. Monitoring Studio KM for PATROL v9.2 and higher http://www.sentrysoftware.com/kb/KB1193.asp KB1192 January 13, 2017 Monitoring Huawei V3 Storage Devices Configuration Template This article explains how to monitor Huawei V3 storage devices with Monitoring Studio v9.2 and higher. Monitoring Studio KM for PATROL v9.2 and higher http://www.sentrysoftware.com/kb/KB1192.asp KB1191 December 27, 2016 Fail to Upgrade to Java v1.8.0_45 Troubleshooting This article explains the procedure to follow to upgrade Java to version 1.8.0_45 using the BMC Common Installer. All Sentry Software’s KMs that require Java v1.8.0_45 to operate http://www.sentrysoftware.com/kb/KB1191.asp KB1190 December 22, 2016 Removing One or More Instances from TrueSight Best Practice This article explains how to set the configuration variable removedObjectList to remove one or more instances from a TrueSight console or from a PATROL Console configured in CA mode. All the Sentry Software’s KMs http://www.sentrysoftware.com/kb/KB1190.asp KB1189 December 7, 2016 Monitoring EMC Isilon Storage Devices Configuration Template This article explains how to monitor EMC Isilon storage devices with Monitoring Studio v9.2 and higher. Monitoring Studio KM for PATROL v9.2 and higher http://www.sentrysoftware.com/kb/KB1189.asp KB1188 November 29, 2016 Generating Log Files for Storage ETLs Best Practice This article explains how to generate log files for the storage ETLs. All storage ETLs for BMC TrueSight Capacity Optimization http://www.sentrysoftware.com/kb/KB1188.asp KB1187 November 29, 2016 Monitoring Linux Servers in TrueSight Operations Management Best Practice This article explains how to monitor a Linux server in TrueSight Operations Management using Hardware Sentry and the IPMI connector. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1187.asp KB1186 November 3, 2016 Monitoring Fails Due to SSL Handshake or Authentication Failures Troubleshooting This article explains the procedure to follow if monitoring fails due to SSL handshake or authentication failures. All storage-related products such as the Storage KMs for PATROL and the Storage ETLs for BMC TrueSight Capacity Optimization http://www.sentrysoftware.com/kb/KB1186.asp KB1185 October 25, 2016 Monitoring PostgreSQL Configuration Template This article explains how to monitor a PostgreSQL database with Monitoring Studio v9.2 and higher. Monitoring Studio KM for PATROL v9.2 and higher http://www.sentrysoftware.com/kb/KB1185.asp KB1184 September 29, 2016 Remote Monitoring on Veritas NetBackup Appliances Best Practice This article describes the procedure to follow to monitor remote NetBackup appliances with Veritas NetBackup KM for PATROL 3.0.00 and above. Veritas NetBackup KM for PATROL http://www.sentrysoftware.com/kb/KB1184.asp KB1183 July 26, 2016 Monitoring Restricted Shell Platforms Problem The "Badly placed ()'s" error may occur when monitoring restricted shell platforms if the system type set for the monitored host is not correct. The System type to be set for this type of host is Other. Monitoring Studio v9.x http://www.sentrysoftware.com/kb/KB1183.asp KB1182 June 13, 2016 Increasing Maximum File Size Limit Best Practice This article explains how to modify the default file size file limit to parse files that have a size greater than 8MB Monitoring Studio v8.6.54, v9.0, and v9.1 http://www.sentrysoftware.com/kb/KB1182.asp KB1181 May 11, 2016 Monitoring Hitachi VSP Gxxxx Series Best Practice This article describes the procedure to follow to monitor Hitachi VSP Gxxxx Series with Hitachi Disk Arrays KM for PATROL v1.4.04 or higher. Hitachi Disk Arrays KM for PATROL v1.4.04 or higher http://www.sentrysoftware.com/kb/KB1181.asp KB1180 Apr 29, 2016 'The user name or password is incorrect' in PATROL Agent Error Log Miscellaneous This article explains why the PATROL Agent error log may contain the following message: 'The user name or password is incorrect'. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1180.asp KB1179 Mar 3, 2016 Sentry's ETLs Using WBEM: Unable to Collect Data Problem This article explains why the Sentry Software's ETLs that are using WBEM to collect capacity information are unable to collect data and return the 'WBEMClient is not initialized" error message. Sentry Software's ETLs for BMC TrueSight CO that are using WBEM http://www.sentrysoftware.com/kb/KB1179.asp KB1178 Jan 15, 2016 Monitoring Studio: Monitoring Windows Performance Counters via CMA in TrueSight OM Best Practice This article explains how to get the list of Performance Objects and Performance Counters to successfully configure the monitoring of Windows Performance Counters in Monitoring Studio via CMA. Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1178.asp KB1177 Dec 30, 2015 EMC SMI-S Agent ETL – Terminology and Computation Methods Simply Explained Miscellaneous This article explains the differences in terminology between Unisphere and the EMC SMI-S Agent ETL for BMC TrueSight CO and provides the computation methods used. EMC SMI-S Agent ETL for BMC TrueSight Capacity Optimization http://www.sentrysoftware.com/kb/KB1177.asp KB1176 Dec 2, 2015 Ensuring Monitoring Studio is Properly Configured to Receive SNMP Traps Best Practice This article explains how to send test SNMP traps to your PATROL Agent and ensure Monitoring Studio is properly configured to receive SNMP traps. Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1176.asp KB1175 Oct 7, 2015 Monitoring SharePoint Configuration Template This article explains how to monitor SharePoint 2013 or 2010 with Monitoring Studio to detect failures, errors, and performance issues. Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1175.asp KB1174 Sep 18, 2015 Enabling the Debug Mode for Monitoring Studio 9.0.00 Best Practice This article explains how to enable the debug mode for Monitoring Studio 9.0.00. Monitoring Studio KM for PATROL 9.0.00 http://www.sentrysoftware.com/kb/KB1174.asp KB1173 Sep 17, 2015 Monitoring Oracle Exalogic Systems with Hardware Sentry Best Practice This article explains how to monitor Oracle Exalogic systems with Hardware Sentry. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1173.asp KB1172 Sep 4, 2015 Monitoring Lenovo Servers with Hardware Sentry Best Practice This article explains how to monitor Lenovo servers with Hardware Sentry. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1172.asp KB1171 Aug 6, 2015 Monitoring Oracle Exadata Systems with Hardware Sentry Best Practice This article explains how to monitor Oracle ExaData systems with Hardware Sentry. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1171.asp KB1170 Jul 31, 2015 Understanding the NetApp Integration into BMC TrueSight Capacity Optimization Best Practice This article explains the NetApp storage structure and how its specific characteristics can be merged into a common, vendor-agnostic architecture. NetApp Data ONTAP ETL for BMC TrueSight Capacity Optimization http://www.sentrysoftware.com/kb/KB1170.asp KB1169 June 18, 2015 Monitoring Oracle VCA with Hardware Sentry Best Practice This article explains how to monitor Oracle VCA with Hardware Sentry. Hardware Sentry KM for PATROL, BMC Performance Manager Express for Hardware http://www.sentrysoftware.com/kb/KB1169.asp KB1168 May 28, 2015 Unable to Load the Sentry’s KMs when Using PATROL Agent v.9.0.00 Problem This article explains how to load a Sentry’s KM on PATROL Console Operator when the KM does not appear and when getting loading errors in the System Output Window and in the *.errs log file available in %PATROL_HOME%\log. Dell Compellent KM for PATROL, EMC Disk Arrays KM for PATROL, Hitachi Disk Arrays KM for PATROL, IBM XiV KM for PATROL, IBM DS3000, DS4000, DS5000 Series KM for PATROL, IBM DS6000, DS8000 Series KM for PATROL, NetApp Filers KM for PATROL http://www.sentrysoftware.com/kb/KB1168.asp KB1167 May 11, 2015 BPPM CMA 9.0 – Unable to Create Policies for the Sentry’s KMs Problem This article explains how to make a specific monitoring solution available in the “Solution” menu of BMC ProactiveNet Central Monitoring Administration 9.0 while configuring policies. IBM XiV KM for PATROL, EMC Disk Arrays KM for PATROL, NetApp Filers KM for PATROL http://www.sentrysoftware.com/kb/KB1167.asp KB1166 Apr 14, 2015 Using Macros to Customize PATROL Event Alert Actions Best practice This article explains how to use macros to customize PATROL Event Alert Actions. IBM XiV KM for PATROL http://www.sentrysoftware.com/kb/KB1166.asp KB1165 Feb 12, 2015 Installation or Upgrade Fails Due to Locked Out Jar Files Problem This article explains why the installation or upgrade of the Sentry KMs may fail and indicates the solution to adopt. All the Sentry Software KMs http://www.sentrysoftware.com/kb/KB1165.asp KB1164 Jan 8, 2015 Removing Thresholds on the ConsumedCapacityPercentage Parameter Available for Volumes Best Practice This article explains why no thresholds should be put on the ConsumedCapacityPercentage parameter available for volumes, how to verify no thresholds are set and how to remove them. Storage Monitoring Products http://www.sentrysoftware.com/kb/KB1164.asp KB1163 Dec 24, 2014 Troubleshooting Connectivity Issues Troubleshooting This article explains how to troubleshoot connectivity issues. All Sentry Software’s products that rely on a software component (SMI-S provider, API, etc.) to collect information about servers and storage systems. http://www.sentrysoftware.com/kb/KB1163.asp KB1162 Nov 26, 2014 Unable to Monitor Hardware Using SNMP-based Connectors with PATROL Agent v.9.5.00.02 Problem This article explains how to solve the hardware monitoring problem encountered when using SNMP-based connectors with PATROL Agent v.9.5.00.02 Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1162.asp KB1161 Nov 24, 2014 How to Rebuild the SYMAPI Database in the EMC SMI-S Provider Best Practice This article explains how to rebuild the SYMAPI database in the EMC SMI-S provider if the database is in an inconsistent state or if it fails to synchronize data. EMC Disk Arrays KM for PATROL,BMC Performance Manager Express for EMC Disk Arrays, EMC SMI-S Agent ETL for BMC TrueSight Capacity Optimization, BMC Atrium Orchestrator Application Adapter for EMC http://www.sentrysoftware.com/kb/KB1161.asp KB1160 Nov 24, 2014 Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs’ Events Problem This article explains why the PATROL events generated by the Sentry Software KMs have invalid or empty values for the mc_object_class, mc_object and mc_parameter slots All the Sentry Software KMs http://www.sentrysoftware.com/kb/KB1160.asp KB1159 Nov 18, 2014 Enabling Debug from the Command-line Interface Best practices This article explains how to enable debug for the Hardware Sentry KM via the command-line interface. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1159.asp KB1158 Nov 18, 2014 Unable to Get the Hitachi Disk Arrays KM/Connector to Work with a Newly Created User Troubleshooting This article explains the procedure to follow if you are getting the “CIM_ERR_ACCESS_DENIED” error when configuring Hitachi Disk Arrays KM for PATROL or Hitachi Device Manager ETL for BMC TrueSight Capacity Optimization with a newly created user. Hitachi Disk Arrays KM for PATROL, Hitachi Device Manager ETL for BMC TrueSight Capacity Optimization http://www.sentrysoftware.com/kb/KB1158.asp KB1157 Nov 7, 2014 Finding on Which Port JBoss Server Is Running Troubleshooting This article explains how to find out on which port JBoss Server is running. BMC Performance Manager Express Monitoring Studio http://www.sentrysoftware.com/kb/KB1157.asp KB1156 Nov 6, 2014 Troubleshooting HP 3PAR Monitoring Issues Best practice This article explains the procedure to verify the properties and status of the HP3PAR CIM Server. HP 3PAR KM for PATROL, BMC ProactiveNet Performance Management – HP 3PAR Storage Monitoring, BMC Performance Manager Express for HP 3PAR http://www.sentrysoftware.com/kb/KB1156.asp KB1155 Aug 21, 2014 Hitachi Device Manager Running out of Memory Problem This article explains the procedure to follow when Hitachi Device Manager runs out of memory. Hitachi Disk Arrays KM for PATROL, BMC Performance Manager Express for Hitachi Disk Arrays, Hitachi Device Manager ETL for BMC Capacity Optimization http://www.sentrysoftware.com/kb/KB1155.asp KB1154 Aug 21, 2014 Monitoring HP-UX Servers through the HP WBEM Provider Best practice This article explains how to monitor the hardware health of HP-UX servers through the HP WBEM provider. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1154.asp KB1153 Aug 21, 2014 Removing an EMC CLARiiON System from the SMI-S Provider Best practice This article explains how to remove an EMC CLARiiON array from the SMI-S provider using the remsys command and the TestSmiProvider utility. EMC Disk Arrays KM for PATROL, BMC Performance Manager Express for EMC Disk Arrays, EMC SMI-S Agent ETL for BMC Capacity Optimization, BMC Atrium Orchestrator Application Adapter for EMC Storage http://www.sentrysoftware.com/kb/KB1153.asp KB1152 Aug 21, 2014 Removing an EMC Symmetrix System from the SMI-S Provider Best practice This article explains how to remove an EMC Symmetrix array from the SMI-S provider using the remsys command and the TestSmiProvider utility. EMC Disk Arrays KM for PATROL, BMC Performance Manager Express for EMC Disk Arrays, EMC SMI-S Agent ETL for BMC Capacity Optimization, BMC Atrium Orchestrator Application Adapter for EMC Storage http://www.sentrysoftware.com/kb/KB1152.asp KB1151 Aug 6, 2014 Hardware Sentry KM: Some OS Commands Fail and Return no Result Problem This article explains the procedure to follow when OS Commands time out and return no results. Hardware Sentry KM http://www.sentrysoftware.com/kb/KB1151.asp KB1150 Aug 5, 2014 Using Local Admin Accounts and WMI to Monitor Remote Windows 2008 Servers Problem This article explains the procedure to follow to monitor Windows 2008 servers with local admin accounts and WMI. Hardware Sentry KM, Monitoring Studio KM http://www.sentrysoftware.com/kb/KB1150.asp KB1149 Jul 31, 2014 BMC TrueSight CO for Storage: Assessing the Requirements Best Practice This article helps BMC TrueSight CO administrators assess the size of the storage infrastructure to be analyzed in BMC TrueSight CO, the required performance and helps them understand the risks behind each component involved in the solution. Sentry Software's ETLs for BMC TrueSight Capacity Optimization http://www.sentrysoftware.com/kb/KB1149.asp KB1148 Jul 11, 2014 Monitoring Hitachi (HDS) AMS, HUS Systems using the HSNM2 CLI Best Practice This article explains how to monitor Hitachi (HDS) AMS, HUS Storage Systems using the Hitachi Storage Navigator Modular 2 CLI and Hardware Sentry KM for PATROL. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1148.asp KB1147 June 26, 2014 Troubleshooting Performance Issues Miscellaneous Learn how to troubleshoot performance issues. Tivoli Storage Manager KM for PATROL http://www.sentrysoftware.com/kb/KB1147.asp KB1146 June 26, 2014 The KM is Operating on a Passive Node Troubleshooting This article explains why the KM may be operating on a passive node.  Veritas Cluster Server KM for PATROL http://www.sentrysoftware.com/kb/KB1146.asp KB1145 June 26, 2014 How to Modify the Job Instance Label Best Practice How to modify the Job Instance Label Symantec NetBackup KM for PATROL http://www.sentrysoftware.com/kb/KB1145.asp KB1144 June 26, 2014 Troubleshooting KM Issues Troubleshooting This article lists the issues frequently encountered with the aforesaid KMs. Related to CA ARCserve Backup KM for PATROL, EMC NetWorker KM for PATROL, HP Data Protector KM for PATROL, Symantec Backup Exec KM for PATROL, Symantec NetBackup KM for PATROL, Tivoli Storage Manager KM for PATROL, Tivoli Workload Scheduler KM for PATROL, Veritas Cluster Server KM for PATROL, Veritas File System KM for PATROL, Veritas Volume Manager KM for PATROL CA ARCserve Backup KM, EMC NetWorker KM... http://www.sentrysoftware.com/kb/KB1144.asp KB1143 June 26, 2014 "java.sql.SQLException: I/O Error: Connection Reset" When Monitoring Microsoft SQL Server 2008 R2 Problem This article describes the procedure to follow if the error message "java.sql.SQLException: I/O Error: Connection reset" occurs when monitoring Microsoft SQL Server 2008 R2 with Monitoring Studio KM for PATROL 8.6.54. Monitoring Studio KM for PATROL 8.6.54 http://www.sentrysoftware.com/kb/KB1143.asp KB1142 June 2, 2014 Unable to Install Sentry’s Connectors on BMC Capacity Optimization v9.5.01 Problem Unable to Install Sentry’s Connectors on BMC Capacity Optimization v9.5.01 Sentry Software’s ETLs for BMC Capacity Optimization http://www.sentrysoftware.com/kb/KB1142.asp KB1141 May 30, 2014 Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated Best Practice This article describes how to change the default cell rule to close the Sentry class-41 events when class-9 events are generated. Hardware Sentry KM, Monitoring Studio KM http://www.sentrysoftware.com/kb/KB1141.asp KB1140 May 20, 2014 Monitoring LUN Pathcounts on ESX5i / vSphere 5 servers using Hardware Sentry Best Practice This article explains three methods to connect to an ESX host server to collect LUN pathcount information Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1140.asp KB1139 May 14, 2014 Monitoring EMC SMI-S Provider Configuration Template This article explains how to monitor the EMC SMI-S Provider (also known as EMC SMI-S Agent, or ECOM) through BMC PATROL. Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1139.asp KB1138 May 13, 2014 Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5 Problem This article explains how to send the class-41 events generated by the Sentry Software’s KMs to the BEM/BPPM cell when using PATROL Agent v9.5. Hardware Sentry KM, Monitoring Studio KM http://www.sentrysoftware.com/kb/KB1138.asp KB1137 May 7, 2014 What is the difference between Host Mapping and Reconciled Host Mapping? Miscellaneous This article explains the difference between Host Mapping and Reconciled Host Mapping, and how Sentry Software’s ETLs for BCO provides both Host Mapping and Reconciled Host Mapping information. Sentry Software’s ETLs for BMC Capacity Optimization http://www.sentrysoftware.com/kb/KB1137.asp KB1136 Apr 2, 2014 Monitoring Multiple IBM Tivoli Storage Manager Server Instances (TSM) Best Practice This article explains how to monitor multiple TSM server instances on a TSM node. Tivoli Storage Manager KM http://www.sentrysoftware.com/kb/KB1136.asp KB1135 Mar 4, 2014 High CPU and PATROL Crash Issues after loading Hardware Sentry KM Problem This article explains how to avoid high CPU utilization problems and PATROL Agent crashes that may occur on a Windows server after installing Hardware Sentry KM for PATROL. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1135.asp KB1134 Mar 4, 2014 BPPM Group View: Monitors not Displayed in Tree Views Problem This article explains the procedure to follow if the tree view available in the BPPM 9.0 console only displays the devices and not the monitors. Storage Monitoring http://www.sentrysoftware.com/kb/KB1134.asp KB1133 Mar 4, 2014 SNMP-based connectors’ test fails with errno: 100 on Linux Problem This article explains the procedure to follow if the SNMP TEST fails when configuring Hardware Sentry KM to monitor a system running on Linux using SNMP-based connectors. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1133.asp KB1132 Mar 4, 2014 Verifying that every EMC disk arrays are properly attached to an EMC SMI-S provider Best Practice This article explains how to make sure that the EMC SMI-S Provider discovers the every disk arrays by using the TestSmiProvider tool. EMC Disk Arrays KM for PATROL http://www.sentrysoftware.com/kb/KB1132.asp KB1131 Mar 4, 2014 Monitoring IronPort systems Configuration Template This article explains how to monitor the status and traffic of IronPort edge server Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1131.asp KB1130 Mar 4, 2014 Forcing the KM to Run in Classic Mode Best Practice This article explains how to force the Sentry Software's KMs to run in Classic mode KMs for PATROL http://www.sentrysoftware.com/kb/KB1130.asp KB1129 Feb 3, 2014 Deduplicating PATROL Events with Different mc_origin_key Slot Values Problem This article explains how to deduplicate PATROL events generated by the KMs when using PATROL-Cell direct integration. KMs for PATROL http://www.sentrysoftware.com/kb/KB1129.asp KB1128 Jan 29, 2014 HP Insight Management Agent packages Best Practice This article lists the packages that need to be installed on a HP ProLiant server running Linux. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1128.asp KB1127 Jan 29, 2014 Troubleshooting the Dell Open Manage Server Administrator Problem This article explains some of the steps that may help you to verify the functioning of the Dell OMSA on a Linux platform. For Windows, this can be verified by checking the properties of the SNMP service and the Dell OMSA service. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1127.asp KB1126 Jan 2, 2014 Monitoring Microsoft Lync Server 2013 Configuration Template This article describes how to monitor Microsoft Lync Server 2013 in BMC PATROL (and/or BMC Performance Management) to detect failures, errors and performance problems. Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1126.asp KB1125 Sep 11, 2013 Verifying the IBM Director Agent Proper Functionning Problem This article provides workaround techniques to verify the proper functionning of the IBM Director Agent. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1125.asp KB1124 Sep 11, 2013 Problem: BMC Performance Manager Express for Dell Compellent fails to collect data Problem BMC Performance Manager Express for Dell Compellent fails to collect data. BPM Express for Dell Compellent http://www.sentrysoftware.com/kb/KB1124.asp KB1123 Sep 10, 2013 Other Sentry KMs Stop Working After EMC KM 3.1.00 Install Problem If you install the EMC Disk Arrays KM for PATROL v3.1.00 on top of other Sentry KMs (see the affected products list), these KMs stop working with a "Could not find a suitable JRE" error message. Many of the Sentry Software's Knowledge Modules http://www.sentrysoftware.com/kb/KB1123.asp KB1122 Jul 18, 2013 How can I monitor a remote log/flat file with the Monitoring Studio KM? Best Practice How can I monitor a remote log/flat file with the Monitoring Studio KM? Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1122.asp KB1121 June 7, 2013 Monitoring MySQL Server 5.5 Configuration Template How to setup Monitoring Studio KM for PATROL in order to monitor MySQL Server 5.5 Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1121.asp KB1120 June 5, 2013 How to show the system name and the hostname of the monitored system in an Alert Action Problem This article explains how to retrieve and show the actual system name and/or the configured hostname/IP address of a system being monitored remotely, while using an alert action (e.g. ‘Trigger a PATROL Event’). Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1120.asp KB1119 June 5, 2013 Generating Test Events with Hardware Sentry KM for PATROL Miscellaneous This article explains how to generate test events of class 11 and 41 with Hardware Sentry KM for PATROL. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1119.asp KB1118 June 5, 2013 How to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system Problem How to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system. Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1118.asp KB1117 May 31, 2013 No command type for parameter '‹parameter_name›' -- parameter suspended Problem How to avoid error messages due to a threshold management issue in the BMC Event Management KM. All KMs http://www.sentrysoftware.com/kb/KB1117.asp KB1116 May 30, 2013 Enabling CIM server on the ESXi system Best Practice This article explains the procedure to enable the CIM server and restart the relevant services. Hardware Monitoring (KM and PM) http://www.sentrysoftware.com/kb/KB1116.asp KB1115 May 24, 2013 IBM Director Agent – Adding Authenticated Users Best Practice This article explains how to get the CIM server configuration on IBM servers and add authenticated users. Hardware Monitoring (KM and PM) http://www.sentrysoftware.com/kb/KB1115.asp KB1114 May 15, 2013 Creating a Hierarchical View in BMC ProactiveNet Performance Management Miscellaneous This article explains how to create a hierarchical view of the systems monitored by the Sentry KMs in BMC ProactiveNet Performance Management. All the Sentry Software's Knowledge Modules http://www.sentrysoftware.com/kb/KB1114.asp KB1113 Mar 14, 2013 Integrating the Sentry Software's KMs into BMC ProactiveNet Performance Management Best Practice This article explains how to integrate the Sentry Software's KMs into BMC ProactiveNet Performance Management (BPPM). All the Sentry Software's Knowledge Modules http://www.sentrysoftware.com/kb/KB1113.asp KB1112 Feb 21, 2013 Log File Monitoring: Searching for a String and Triggering Alarm for each Occurrence Best Practice This article explains how to search for a string in a log file and get a new alarm each time this line is found Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1112.asp KB1111 Feb 21, 2013 Using Command-line Analysis in Monitoring Studio KM to execute commands in PowerShell Best Practice This article explains how to use command-line analysis in Monitoring Studio to execute commands in PowerSheel Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1111.asp KB1110 Feb 21, 2013 Preventing the Automatic Discovery of EMC Symmetrix Arrays Best Practice This article explains the procedure to prevent EMC Symmetrix Arrays from being automatically detected EMC Disk Arrays KM/PM http://www.sentrysoftware.com/kb/KB1110.asp KB1109 Feb 21, 2013 Thresholds: the Tuning Thresholds Mechanism Miscellaneous This article explains how to manage thresholds in Hardware Sentry KM for PATROL Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1109.asp KB1108 Feb 21, 2013 Thresholds: the Event Management Thresholds Mechanism Miscellaneous This article explains how to manage thresholds in Hardware Sentry KM for PATROL Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1108.asp KB1107 Feb 21, 2013 Managing Thresholds in Hardware Sentry KM for PATROL Miscellaneous This article explains how to manage thresholds in Hardware Sentry KM for PATROL Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1107.asp KB1106 Feb 21, 2013 Problem: Missing Sentry Software's KMs in BPPM CMA Monitoring Repository Problem This article explains how to make the Sentry Software's KMs appear in BPPM CMA Monitoring Repository. All the Sentry Software's Knowledge Modules http://www.sentrysoftware.com/kb/KB1106.asp KB1105 Feb 14, 2013 Extracting Values from a Multiple-Line File Best Practice This article explains how to perform a numeric extraction from a multiple line data record. Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1105.asp KB1104 Jan 22, 2012 Integrating the Events Generated by the KMs into BMC Event Manager Best Practice This article explains how to integrate the events generated by the Sentry Software's KMs into BMC Event Manager. All the Sentry Software's Knowledge Modules http://www.sentrysoftware.com/kb/KB1104.asp KB1103 Jan 22, 2012 Handling PATROL Events of Class 11/41 Best Practice This article explains how to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded. All the Sentry Software's Knowledge Modules http://www.sentrysoftware.com/kb/KB1103.asp KB1102 Nov 9, 2012 Monitoring HP Blade Chassis Virtual Connect Best Practice This article explains how to monitor the physical links of HP Virtual Connect with the Sentry Software's Hardware Monitoring Modules Hardware Monitoring http://www.sentrysoftware.com/kb/KB1102.asp KB1101 Nov 9, 2012 Installing the Hitachi Device Manager Agent on Linux Best Practice This article explains how to install the Hitachi Device Manager agent on Linux to get performance statistics from Hitachi Virtual Storage Platform (VSP) Hitachi Disk Arrays Monitoring http://www.sentrysoftware.com/kb/KB1101.asp KB1100 Nov 7, 2012 SNMP 'get_next' fails on Network adapter on HP Proliant Servers Problem SNMP 'get_next' fails on Network adapter on HP Proliant Servers Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1100.asp KB1099 Sep 19, 2012 Configuring the Database Query Analysis tool to monitor PostgreSQL Best Practice Configuring the monitoring of PostgreSQL DB with Monitoring Studio KM for PATROL Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1099.asp KB1098 Jul 25, 2012 SMI-S provider returns incorrect Operational Status on Clariion and VNX Arrays Best Practice SMI-S provider returning incorrect Operational Status field from Clariion and VNX Arrays Hardware Sentry KM/PM, EMC Disk Arrays KM/PM http://www.sentrysoftware.com/kb/KB1098.asp KB1097 Jul 5, 2012 Installing Sentry Software's KMs on Open VMS Best Practice This article describes how to install a Sentry Software KM on Open VMS. Hardware Sentry KM, Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1097.asp KB1096 Apr 13, 2012 Managing Thresholds in Hardware Sentry KM for PATROL 1.8.00 Best Practice This article describes how to manage thresholds in Hardware Sentry KM for PATROL. It presents the different types of thresholds available and introduces the concept of the ANYINST and ALL_INSTANCES mechanism Hardware Sentry KM for PATROL 1.8.00 http://www.sentrysoftware.com/kb/KB1096.asp KB1095 Mar 22, 2012 Monitoring Sun StorageTek Disk Arrays Best Practice How to monitor Sun Storage TEK disk arrays using Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware Hardware Monitoring http://www.sentrysoftware.com/kb/KB1095.asp KB1094 Mar 21, 2012 Monitoring 3PAR Storage Arrays Best Practice How to configure the 3PAR SMI-S provider to monitor the hardware of 3PAR Storage Arrays with Hardware Sentry KM for PATROL or BMC Performance Manager Express for Hardware Hardware Monitoring http://www.sentrysoftware.com/kb/KB1094.asp KB1093 Mar 13, 2012 Monitoring the Processes of a Specific User Best Practice How to configure Monitoring Studio KM for PATROL to monitor the processes of a specific user Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1093.asp KB1092 Feb 8, 2012 Monitoring Microsoft Lync Server 2010 Configuration Template How to setup Monitoring Studio KM for PATROL in order to monitor Microsoft Lync Server 2010. Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1092.asp KB1091 Jan 19, 2012 Verifying hardware status on VMware vSphere client Best Practice This article briefly explains the procedure to verify the status of the components in the VMware vSphere client. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1091.asp KB1090 Dec 1, 2011 Where to find the version of the Hardware Sentry KM currently installed on your system? Best Practice Where to find the version of the Hardware Sentry KM currently installed on your system? Hardware Sentry KM for PATROL http://www.sentrysoftware.com/kb/KB1090.asp KB1089 Nov 30, 2011 Monitoring Disk Space on UNC Mounted Drives using Monitoring Studio Best Practice How to monitor the available disk space on network mounted drives Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1089.asp KB1088 Nov 22, 2011 File Monitoring on Dynamic File Best Practice How to monitor the latest log files generated every day Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1088.asp KB1087 Nov 22, 2011 Acknowledging Alerts using alert action Best Practice How to configure a customized alert action to acknowledge an alert after a certain amount of time Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1087.asp KB1086 Nov 3, 2011 Automatically resetting the value of a parameter when a threshold is reached Best Practice Automatically reset the value of a parameter when a threshold is reached Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1086.asp KB1085 Aug 31, 2011 Monitoring Cisco MDS 9000 Series FC Switches with Hardware Sentry Best Practice Monitor the health and detect hardware failures in Cisco MDS 9000 Series FC Switches Hardware Monitoring http://www.sentrysoftware.com/kb/KB1085.asp KB1084 Aug 25, 2011 Monitoring HP StorageWorks MSA2000/P2000 Best Practice Monitor the health and detect hardware failures in HP StorageWorks MSA2000 and P2000 systems Hardware Monitoring http://www.sentrysoftware.com/kb/KB1084.asp KB1083 Aug 1, 2011 Errors considered for physical disks on Sun Solaris Systems Miscellaneous On Sun Solaris systems, the ErrorCount parameter shows the number of errors that occurred on each physical disk since the last counter reset (either a reboot or a manual acknowledge and reset of the parameter). This article details which conditions are taken into account by the ErrorCount parameter and trigger an alarm. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1083.asp KB1082 Jul 29, 2011 Calculating the Standard Deviation using the Multi-Parameter Formula Option Best Practice Calculating the Standard Deviation using the Multi-Parameter Formula Option in Monitoring Studio KM Monitoring Studio KM for PATROL http://www.sentrysoftware.com/kb/KB1082.asp KB1081 June 21, 2011 Integrating Hardware Sentry KM with BMC Portal Best Practice How to integrate Hardware Sentry KM with BMC Portal Hardware Monitoring http://www.sentrysoftware.com/kb/KB1081.asp KB1080 June 13, 2011 Using 'sudo' in Hardware Sentry KM Best Practice How to optimize the use the "sudo" utility with Hardware Sentry KM for PATROL Hardware Monitoring http://www.sentrysoftware.com/kb/KB1080.asp KB1079 May 31, 2011 IBM SMI-S Provider: Miscellaneous information Best Practice Lists miscellaneous information about IBM SMI-S Provider Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1079.asp KB1078 May 31, 2011 IBM SMI-S Provider: Basic operations Best Practice Describes the basic operations available for the IBM SMI-S Provider Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1078.asp KB1077 May 31, 2011 IBM SMI-S Provider: Configuring the CIM Agent Best Practice Configuring the CIM Agent Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1077.asp KB1073 May 31, 2011 HDS SMI-S Provider: Enabling SMI-S on Device Manager Best Practice Enabling SMI-S on Device Manager Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1073.asp KB1072 May 31, 2011 HDS SMI-S Provider: Getting performance metrics Best Practice Describes how performance metrics are retrieved from Hitachi Data Systems Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1072.asp KB1070 May 31, 2011 EMC SMI-S Provider: Basic operations Best Practice Describes the basic operations available for the EMC SMI-S Provider Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1070.asp KB1069 May 31, 2011 EMC SMI-S Provider: Getting CLARiiON Performance in the Profiler Best Practice Getting CLARiiON Performance in the Profiler Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1069.asp KB1068 May 31, 2011 EMC SMI-S Provider: Troubleshooting Problem Describes errors that may occur with the EMC SMI-S Provider Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1068.asp KB1067 May 31, 2011 EMC SMI-S Provider: Modifying the port Best Practice Modyfing EMC SMI-S Provider ports Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1067.asp KB1065 May 23, 2011 Why some connectors are of size zero bytes? Miscellaneous The Hardware Sentry KM package contains a set of zero bytes connectors. Is it because the package you have downloaded is corrupted? Hardware Sentry KM for PATROL 1.7.xx http://www.sentrysoftware.com/kb/KB1065.asp KB1064 May 23, 2011 Disabling Missing Device Detection Best Practice Disabling Missing device detection for specific component types on Hardware Sentry KM for PATROL 1.7.xx classes Hardware Sentry KM for PATROL 1.7.xx http://www.sentrysoftware.com/kb/KB1064.asp KB1063 May 23, 2011 Enabling Missing Device Detection Best Practice Enabling missing device detection for specific component types on Hardware Sentry KM 1.7.xx Hardware Sentry KM for PATROL 1.7.xx http://www.sentrysoftware.com/kb/KB1063.asp KB1061 Mar 25, 2011 Object IDs shown in Hardware Sentry KM do not match with other management consoles Problem Object IDs shown in Hardware Sentry KM do not match with other management consoles Hardware Monitoring http://www.sentrysoftware.com/kb/KB1061.asp KB1060 Feb 22, 2011 How to monitor more than 5 devices Best Practice How to monitor more than 5 devices with Hardware Sentry KM for PATROL Hardware Monitoring http://www.sentrysoftware.com/kb/KB1060.asp KB1059 Dec 9, 2010 Monitoring a Cisco UCS B-Series Blade Chassis Best Practice Monitoring a Cisco UCS B-Series Blade Chassis Hardware Monitoring http://www.sentrysoftware.com/kb/KB1059.asp KB1058 Dec 9, 2010 Monitoring a Cisco UCS server through its IMC Best Practice Monitoring a Cisco UCS server through its IMC Hardware Monitoring http://www.sentrysoftware.com/kb/KB1058.asp KB1057 Dec 9, 2010 Monitoring a Cisco UCS server running ESXi Best Practice Monitoring a Cisco UCS server running ESXi Hardware Monitoring http://www.sentrysoftware.com/kb/KB1057.asp KB1056 Dec 9, 2010 Monitoring a Cisco UCS server running Linux Best Practice Monitoring a Cisco UCS server running Linux Hardware Monitoring http://www.sentrysoftware.com/kb/KB1056.asp KB1055 Dec 9, 2010 Monitoring a Cisco UCS server running Windows Best Practice Monitoring a Cisco UCS server running Windows Hardware Monitoring http://www.sentrysoftware.com/kb/KB1055.asp KB1054 Dec 3, 2010 Understanding Missing Devices and Connector Failures Best Practice Understanding Missing Devices and Connector Failures Hardware Monitoring http://www.sentrysoftware.com/kb/KB1054.asp KB1052 Nov 9, 2010 Monitoring EMC Symmetrix Disk Arrays Best Practice Monitoring EMC Symmetrix Disk Arrays Storage Monitoring http://www.sentrysoftware.com/kb/KB1052.asp KB1051 Oct 27, 2010 How to automatically get notify by Email of an error in a log file Best Practice Solution to set up an email notification when a particular string is found in the output file of any application Monitoring Studio http://www.sentrysoftware.com/kb/KB1051.asp KB1050 Sep 29, 2010 Monitoring EMC CLARiiON and VNX Disk Arrays Best Practice Monitoring EMC CLARiiON and VNX Disk Arrays Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1050.asp KB1049 Sep 20, 2010 Monitoring IBM AIX Servers with Hardware Sentry Best Practice Monitoring IBM AIX servers Servers with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1049.asp KB1047 Sep 20, 2010 Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry Best Practice Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1047.asp KB1046 Sep 20, 2010 Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry Best Practice Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1046.asp KB1045 Sep 17, 2010 Monitoring Sun X86 and X64 Systems with Hardware Sentry Best Practice Monitoring Sun X86 and X64 Systems with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1045.asp KB1044 Sep 17, 2010 Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry Best Practice Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1044.asp KB1043 Sep 17, 2010 Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry Best Practice Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1043.asp KB1042 Sep 17, 2010 Monitoring IBM BladeCenter Systems with Hardware Sentry Best Practice Monitoring IBM BladeCenter Systems with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1042.asp KB1041 Sep 17, 2010 Monitoring IBM xSeries Servers with Hardware Sentry Best Practice Monitoring IBM xSeries Servers with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1041.asp KB1040 Sep 16, 2010 Monitoring Dell Blade Servers with Hardware Sentry Best Practice Monitoring Dell Blade Servers with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1040.asp KB1039 Sep 16, 2010 Monitoring Dell PowerEdge Servers with Hardware Sentry Best Practice Monitoring Dell PowerEdge Servers with Hardware Sentry Hardware Monitoring http://www.sentrysoftware.com/kb/KB1039.asp KB1038 Sep 6, 2010 Monitoring an HP Proliant Server running Linux/Solaris/Windows/VMWare ESX Best Practice Monitoring an HP Proliant Server running Linux/Solaris/Windows/VMWare ESX Hardware Monitoring http://www.sentrysoftware.com/kb/KB1038.asp KB1037 Aug 16, 2010 Improving BPM Express for Hardware upgrade speed Best Practice Improving BPM Express for Hardware upgrade speed by reducing the number of solution-upgrades xml files Hardware Monitoring http://www.sentrysoftware.com/kb/KB1037.asp KB1036 Jul 23, 2010 Unable to perform remote monitoring from Windows 2008 servers with UAC turned on. Problem Unable to perform remote monitoring from Windows 2008 servers with UAC turned on. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1036.asp KB1035 Jul 12, 2010 How to set up the Monitoring of Hitachi and HP 9000 Disk Arrays Best Practice How to configure the monitoring of Hitachi AMS, HUS, USP, VSP and HP P9000 Disk Arrays Hardware and Storage Monitoring http://www.sentrysoftware.com/kb/KB1035.asp KB1034 June 18, 2010 Monitoring IBM DS6000/DS8000 Series Disk Systems Best Practice How to monitor IBM DS6000/DS8000 Series Disk Systems Hardware Monitoring http://www.sentrysoftware.com/kb/KB1034.asp KB1033 June 10, 2010 Infinite loop reported in the PATROL Agent log or System Output Window Problem The discovery is never completed and seems to be caught in a loop All http://www.sentrysoftware.com/kb/KB1033.asp KB1032 June 8, 2010 Monitoring of SSL Certificate Expiration Best Practice Monitoring SSL Certificate Expiration dates Application Monitoring http://www.sentrysoftware.com/kb/KB1032.asp KB1031 Apr 30, 2010 SNMP based connectors failure Problem All SNMP based connectors fail for exactly one hour before reactivating Hardware Monitoring http://www.sentrysoftware.com/kb/KB1031.asp KB1030 Feb 16, 2010 Monitoring VMWare ESX/ESXi (BPM Express for Hardware) Best Practice Monitoring VMWare ESX/ESXi (BPM Express for Hardware) Hardware Monitoring http://www.sentrysoftware.com/kb/KB1030.asp KB1029 Feb 16, 2010 Monitoring VMWare ESX/ESXi (Hardware Sentry KM) Best Practice Monitoring VMWare ESX/ESXi (Hardware Sentry KM) Hardware Monitoring http://www.sentrysoftware.com/kb/KB1029.asp KB1028 Feb 15, 2010 Counting the number of files in a specific directory Best Practice Solution to count the number of files in a specific directory Application Monitoring http://www.sentrysoftware.com/kb/KB1028.asp KB1027 Feb 8, 2010 Monitoring Cisco MDS 9020 Fabric Switches Best Practice Monitor the health and performance of a Cisco MDS 9020 Fabric Switch Hardware Monitoring http://www.sentrysoftware.com/kb/KB1027.asp KB1026 Feb 8, 2010 Monitoring Brocade SAN switches Best Practice Monitor the health and performance of a Brocade SAN switch Hardware Monitoring http://www.sentrysoftware.com/kb/KB1026.asp KB1024 Dec 17, 2009 Monitoring IBM DS Disk Storage Systems with BPM Express for Hardware Best practice How to monitor: DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1024.asp KB1023 Dec 17, 2009 Monitoring IBM DS Disk Storage Systems with Hardware Sentry KM Best practice How to monitor: DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1023.asp KB1022 Nov 2, 2009 No Environment information on Sun T1000/T2000 Servers Problem No environnent information on Sun T1000/T2000 Servers (aka T100 / T200). Customers using remote monitoring of the server's ALOM card are not affected by this issue. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1022.asp KB1021 Oct 22, 2009 Abnormally high CPU consumption on SUN platforms Problem When monitoring SUN servers with BPM Express for Hardware 2.7.03 & 2.7.04, the SunNetwork and the Sunprtpicl connectors generate numerous processes and thus a high CPU load. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1021.asp KB1019 Sep 24, 2009 WMI Memory leak Problem The problematic is that the various WMI patches from BMC or Sentry do not seem to have cured the WMI Memory leak on your system. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1019.asp KB1018 Sep 24, 2009 How to check the IBM Director’s version number? Problem How to check the IBM Director’s version number? Hardware Monitoring http://www.sentrysoftware.com/kb/KB1018.asp KB1017 Sep 24, 2009 Unexpected string output result Problem Abnormal output from a set up flat/log file string search in Monitoring Studio. Application Monitoring http://www.sentrysoftware.com/kb/KB1017.asp KB1016 Sep 24, 2009 Invalid username/password Problem Although the connectors are loaded properly, not all instances are created. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1016.asp KB1015 Sep 24, 2009 HP NC360T not monitored on Servers running Windows. Problem HP NC360T not monitored on Servers running Windows. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1015.asp KB1014 Sep 24, 2009 No Storage Connector Activating when monitoring Dell Servers Problem No Storage Connector Activating when monitoring Dell Servers. No Physical or Logical Disks are shown. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1014.asp KB1013 Sep 24, 2009 Sudo Configuration Methods / Execution Methods Problem Detailed description of the various ways to execute commands using the Hardware PM. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1013.asp KB1012 Sep 24, 2009 Monitoring Studio does not take into account a change to the Polling Interval. Problem Monitoring Studio does not take into account a change to the Polling Interval. Application Monitoring http://www.sentrysoftware.com/kb/KB1012.asp KB1011 Sep 24, 2009 DCOM 10009 errors in the System Event Log of RSM Servers Problem DCOM 10009 errors appear in the System Event Log of the RSM servers when WMI Script Mode is Enabled. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1011.asp KB1010 Sep 17, 2009 On IBM xSeries Servers, Disks are not being reported. Problem On IBM xSeries Servers, issues can arrise if both the ServeRaid Extensions for IBM Director and the ServeRaid GUI are installed on the same system. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1010.asp KB1009 Sep 17, 2009 On IBM xSeries Servers, IBM Director 5.20 or later will not work after upgrade. Problem Due to a problem in its upgrade procedure, the IBM Director Agent stops working, preventing Hardware Sentry KM and BPM Express for Hardware from monitoring the IBM xSeries server. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1009.asp KB1008 Sep 17, 2009 On IBM xSeries Servers, no Environmental Information Problem A problem with the IPMI driver prevents the proper monitoring of the environment on IBM xSeries servers. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1008.asp KB1006 Sep 17, 2009 On Fiber Switches, Error Percentages greater than 100 are reported Problem When monitoring fiber switches with Hardware Sentry KM for PATROL, certain ports return error percentages greater than 100%. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1006.asp KB1005 Sep 9, 2009 On Sun Solaris systems, physical network cards are not discovered Problem On Sun Solaris systems, the KM and the PM fails to discover some network adapters. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1005.asp KB1004 Sep 9, 2009 Missing processors and memory modules on Sun Fire M8000 and M9000 Problem The KM and the PM fail to properly discover all of the processors and memory modules in Sun Fire M8000 and M9000 machines. Hardware Monitoring http://www.sentrysoftware.com/kb/KB1004.asp KB1003 Sep 9, 2009 On Sun Solaris systems, non-physical network cards are displayed Problem On Sun Solaris systems, the KM and the PM incorrectly discover and monitor non-physical network adapters (sppp0, clprivnet, etc.). Hardware Monitoring http://www.sentrysoftware.com/kb/KB1003.asp KB1002 Sep 9, 2009 Monitoring the Hardware of an HP-UX system Best practice Monitor the hardware of HP 9000 and HP Integrity machines running HP-UX Hardware Monitoring http://www.sentrysoftware.com/kb/KB1002.asp SWSY-3304 SWSY-3280 SWSY-3235 SWSY-3227 SWSY-3219 SWSY-3132 SWSY-3131 SWSY-3116 SWSY-3110 SWSY-2975 SWSY-2876 SWSY-2846 SWSY-2826 SWSY-2797 SWSY-2789 SWSY-2783 SVC-968 SENNAX-653 SENNA-2230 P9019 P9018 P9017 P9016 P9015 P9014 P9013 P9012 P9011 P9010 P9009 P9008 P9007 P9006 P9005 P9004 P9003 P9002 P9001 P1764 P1763 P1762 P1761 P1760 P1759 P1758 P1757 P1756 P1755 P1754 P1753 P1752 P1751 P1750 P1749 P1748 P1747 P1746 P1745 P1744 P1743 P1742 P1741 P1740 P1739 P1738 P1737 P1736 P1735 P1734 P1733 P1732 P1731 P1730 P1729 P1728 P1727 P1726 P1725 P1724 P1723 P1722 P1721 P1720 P1719 P1718 P1717 P1716 P1715 P1714 P1713 P1712 P1711 P1710 P1709 P1708 P1707 P1706 P1705 P1704 P1703 P1702 P1701 P1700 P1699 P1698 P1697 P1696 P1695 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P1018 P1017 P1016 P1014 P1012 P1011 P1010 P1009 P1008 P1007 P1006 P1005 P1003 P1002 P1001 NBU-720 MSHW-4683 MSHW-4676 MSHW-4675 MSHW-4664 MSHW-4650 MSHW-4643 MSHW-4564 HC-647-KM HC-627-PM HC-627-KM HC-615-PM HC-615-KM HC-602-PM HC-602-KM HC-530-PM HC-530-KM HC-515-PM HC-515-KM HC-508-PM HC-508-KM HC-507-PM HC-507-KM HC-501-PM HC-501-KM HC-489-PM HC-489-KM HC-469-KM HC-460-PM HC-460-KM HC-450-PM HC-450-KM HC-448-KM HC-417-PM HC-417-KM HC-408-PM HC-408-KM HC-377-PM HC-377-KM HC-365-PM HC-365-KM HC-347-PM HC-347-KM HC-336-PM HC-336-KM HC-325-PM HC-325-KM HC-316-PM HC-316-KM HC-29-PM HC-29-KM HC-284-PM HC-284-KM HC-283-PM HC-283-KM HC-282-PM HC-282-KM HC-281-PM HC-281-KM HC-273-PM HC-273-KM HC-27-PM HC-27-KM HC-26-KM HC-254-PM HC-254-KM HC-253-PM HC-253-KM HC-252-PM HC-252-KM HC-13-PM HC-13-KM HC-1-PM HC-1-KM BCOXiV-v101 BCOVIEW-v100 BCOSVC-v100 BCONETAPP-v100 BCONETAPP-977 BCOHP3P-v100 BCOHP3P-374 BCOHITACHI-v100