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HC-731-KM: NetApp Filers False Positive on Fan/Power Supply Events

Nov 22, 2017
Patch for Hardware Sentry KM for PATROL - Version(s) 1.8.02, 1.9.00, 1.9.50, 1.9.60

This patch is replaced with !

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Patch content

Connector for NetApp Filers

Should you install this patch?

Install this patch if you are getting failure events with the following descriptions "There are no failed fans" or "There are no failed power supplies".

What does it fix?

If the query that collects the number of failed fans/power supplies failed or returned an unexpected value (non zero/negative integer) Hardware Sentry KM for PATROL generated a false alert. The connector will now only trigger an alert if the query returns a positive integer.

How to install the patch?

  1. Copy the following file to the %PATROL_HOME%\lib\MS_HW_hdf or $PATROL_HOME/lib/MS_HW_hdf directory on the server where the PATROL Agent runs:
    • MS_HW_NetApp.hdf
  2. Re-initialize Hardware Sentry for the patch to take effect. Nothing needs to be installed on Console systems.