Troubleshooting Tools

How to troubleshoot connectivity issues.

Sentry Software solutions rely on software components such as SMI-S providers or APIs to collect information about servers and storage systems and to bring this data into your BMC framework. Because some connectivity issues may occur and prevent Sentry’s solutions to operate properly, we strongly suggest you to test the connection to these intermediate software layers before reporting a problem. Even though our highly-trained customer support representatives are trying their best to help you in a timely manner, rapidly identifying and solving a connection issue can help resolve your software support service request in the most expedient possible way.

Learn more in this KB article: Troubleshooting Connectivity Issues

Dell Compellent Troubleshooting Tool

TroubleShooting-Tools-for-Dell-Compellent-v1.1.00.jar sla9,8MB

Dell EMC Unity Troubleshooting Tool

TroubleShooting-Tools-for-Dell-EMC-Unity-v1.0.00.jar sla2,3MB

EMC Troubleshooting Tool

TroubleShooting-Tools-for-EMC-Disk-Arrays-v1.6.00.jar sla2,3MB

EMC XtremIO Troubleshooting Tool

TroubleShooting-Tools-for-EMC-Xtremio-v1.0.00.jar sla1,3MB

Hitachi Troubleshooting Tool

TroubleShooting-Tools-for-Hitachi-Device-Manager-v1.3.00.jar sla2,3MB

HP 3PAR Troubleshooting Tool

TroubleShooting-Tools-for-HP3PAR-v1.2.00.jar sla800KB

IBM SVC-Storwize Troubleshooting Tool

TroubleShooting-Tools-for-IBM-SVC-Storwize-v1.0.00.jar sla851KB

IBM XiV Troubleshooting Tool

TroubleShooting-Tools-for-IBM-XiV-SMI-S-v1.1.00.jar sla868KB

NetApp Troubleshooting Tool

TroubleShooting-Tools-for-NetApp-v1.5.00.jar sla183KB

Pure Storage Troubleshooting Tool

TroubleShooting-Tools-for-Pure-Storage-1.0.00.jar sla2,3MB

VMWare Troubleshooting Tool

VMWare-Connection-Tool_V1.0.00.jar sla3,2MB