Troubleshooting Tools

How to troubleshoot connectivity issues.

Sentry Software solutions rely on software components such as SMI-S providers or APIs to collect information about servers and storage systems and to bring this data into your BMC framework. Because some connectivity issues may occur and prevent Sentry’s solutions to operate properly, we strongly suggest you to test the connection to these intermediate software layers before reporting a problem. Even though our highly-trained customer support representatives are trying their best to help you in a timely manner, rapidly identifying and solving a connection issue can help resolve your software support service request in the most expedient possible way.

Learn more in this KB article: Troubleshooting Connectivity Issues