Enabling the Debug Mode

By default, BPM Express for Hardware sends only the most critical information, warning and error messages to the Status parameter report. Most often, this information is accurate enough to ensure that BPM Express for Hardware is functioning properly. If you encounter an issue and wish to report it to customer support, you will be asked to enable the Debug Mode and provide the debug output to the support team.

1.In the Configure tab > click the Element whose debug output you require.

2.Scroll down to Application Classes > click Edit.

3.Select Yes from the drop-down Debug Mode list > Save.

4.Once the debug mode is enabled, delete the files sen_hw_database_hostname_*.dat stored at %RSM_HOME%\RSMxx\server\rsm\tmp\deploy\ or restart the RSM service (restarting the RSM will affect other PMs too).

5.Deletion of the files or an RSM restart will allow BPM Express for Hardware to perform fresh detection, discovery and collection processes.

6.By default, BPM Express for Hardware sends its debug output to: %RSM_HOME%\RSMxx\SEN_HW\sen_hw_debug_hostname.log

7.Wait for 30 minutes and then disable the debug mode by selecting No.

8.Send the debug file to the support team.

Pay attention to the file size -the debug output of BPM Express for Hardware could be very large if enabled for several days.