BPM Express for Hardware Shows Nothing

Even if BPM Express for Hardware is unable to detect any available hardware information source, it should create an icon labeled Hardware under the main computer icon.

Checking the Application Collection Status

This parameter has Boolean values: True or False

●True indicates that BPM Express for Hardware is functioning

●False indicates that it is not

You first need to check whether the Application Collection Status has been set to true which means that at least one collect has been performed. As long as this parameter is not set to true, it means that BPM Express for Hardware has not finished (successfully or not) its collection for this server. You need to wait until Application Collection Status is set to true before investigating further.

This parameter is created by default by the Portal for every application class that is added. Hence when you add BPM Express for Hardware on an element, this parameter should appear.

Checking the Machine Status

The second step is to check the Machine parameter which reports whether BPM Express for Hardware on the RSM was able to communicate with the targeted server with the credentials provided by the user. If so, the Machine Status parameter is set to “<hostname> is alive. Detected as a <OS> system”. Otherwise, this parameter will report that BPM Express for Hardware cannot communicate with this host. This can be due to several reasons:

●A firewall prevents communication between the RSM and the managed server

●The WMI layer has not been installed or is disabled (Windows only)

●Neither SSH nor Telnet connections are allowed on the managed server (UNIX and Linux only)

●The supplied credentials are incorrect

●The SNMP community string is wrong

If the Machine Status is OK, you need to check which connectors are detected as valid for the targeted server, and compare them to the expected list of connectors (as described in the Installation Guide).

Checking Connector Detection

If one or several connectors are not detected as valid for the targeted server, you should enable the debug mode of BPM Express for Hardware, and send Sentry Software the debug output. The following reasons could cause BPM Express for Hardware to exclude connectors.

Several reasons may prevent a connector from being used:

●The SNMP community string is wrong (only for SNMP-based connectors)

●The administrative/root credentials are missing or incorrect (only for connectors which need such root/administrative privileges)

●The corresponding hardware agent is not installed or running

●Some instrumentation drivers required by the hardware agent are missing