SWSY-3110: Failure of Windows Event Log Monitoring on Windows Systems

Apr 11, 2017
Patch for Monitoring Studio KM for PATROL - Version(s) 9.3.00

Download File

Patch content

PSL library file

Should you install this patch?

Install this patch if you are experiencing failures while monitoring Windows Event Logs with Monitoring Studio v9.3.00. This issue only affects Windows-based PATROL Agent systems.

What does it fix?

The executable file used to query local and remote event logs on Windows system failed when the path to the PATROL Agent uses a long name format containing blank spaces.

How to install the patch?

  1. Unzip
  2. Copy the following file to the $PATROL_HOME/lib/psl or %PATROL_HOME%\lib\psl directory on the server where the PATROL Agent runs:
    • SEN_MS_remote.lib
  3. Restart the PATROL Agent for the patch to take effect. Nothing needs to be installed on Console systems.