SWSY-3462: False Alarms on CollectionErrorCount When Processor Time is Higher than 100%

Apr 19, 2018
Patch for Monitoring Studio KM for PATROL - Version(s) 9.4.01

Download File

Patch content

PSL library file

Should you install this patch?

Install this patch if you are using Monitoring Studio v9.4.01 with the Process monitor.

What does it fix?

False alarms were triggered on the CollectionErrorCount parameter when the processor time was higher than 100% for Windows processes.

How to install the patch?

  1. Log in as the default PATROL Agent user.
  2. Copy the following file to the %PATROL_HOME%\lib\psl (on Windows) or $PATROL_HOME/lib/psl (on UNIX/Linux) directory on the PATROL Agent system:
    • SEN_MS_process.lib
  3. Restart the PATROL Agent.