SWSY-4219: Accessing the Web UI through TSPS when the KM is not loaded causes 100% processor time usage by the PATROL Agent

Feb 25, 2020
Patch for Monitoring Studio KM for PATROL - Version(s) 10.1.01

Download File

Patch content

PSL library

Should you install this patch?

Apply this patch on all Monitoring Studio X 10.1.01 installations where users may connect through the Monitoring Studio X plugin in TrueSight Presentation Server, to the Web UI on PATROL Agents, where the KM is not loaded.

What does it fix?

The KM would fall in an infinite loop trying to set the DebugStatus parameter of the KM even though the corresponding instance does not exist, as the KM is not loaded.

How to install the patch?

  1. Copy the following files to the $PATROL_HOME/lib/psl directory on the managed server: X_debug.lib
  2. Restart the PATROL Agent immediately after copying the patch as the product stops working entirely when a PSL library file is modified.