P1143 - Memory modules in HP Proliant Servers

May 28, 2010
Patch for BMC Performance Manager Express for Hardware - Version(s) 2.7.00,2.7.03,2.7.05,2.7.13,2.7.17

Download File

Patch content

Set of connectors supporting the HP Insight Management Agent

Should you install this patch?

Apply this patch if you are using version 8.4 of the HP Insight Manager Agent for Windows (The Linux HP Agent is not affected).

We also recommend installing this patch for any server (Windows or Linux) running version 8.25 or later of the HP Insight Manager Agent.

What does it fix?

Memory modules were not properly monitored due to an issue with version 8.4 of the HP Insight Management Agent for Windows.

For all versions, from 8.25 or later, of the HP Insight Management Agent, the monitoring of the memory modules has been improved to provide more information about each module as well as a more detailed status.

How to install the patch?

To avoid missing device alerts, it is recommended that the following procedure be implemented for each RSM:

  1. Stop the RSM
  2. Delete all the old Instances Files: Remote Service Monitor\RSM2x\SEN_HW\data\sen_hw_oldInstances_*.dat
  3. Copy the following files to %RSM_HOME%\RSMxx\SEN_HW\hdf_27xx\ on each RSM:
    • MS_HW_CpqHeResMem2.hdf
    • MS_HW_CpqSiMem.hdf
    • MS_HW_CpMgServNT.hdf
  4. Start the RSM