P1564: EMC Disk Array Connector Fails with Partial Results

Oct 3, 2014
Patch for BMC Performance Manager Express for Hardware - Version(s) 2.7.26, 2.7.28, 2.9.00, 2.9.10, 2.9.20

This patch is replaced with !


Patch content

Connector for EMC Disk Arrays

Should you install this patch?

Apply this patch if you get an alert on the MS_HW_CONNECTOR TestReport parameter with the "EMC_DiskDrive" query failing with partial results.

What does it fix?

The connector no longer queries the EMC_DiskDrive class to verify that the EMC SMI-S Provider is functional. The workload on the EMC SMI-S Provider is therefore significantly reduced, which improves the overall stability of the solution.

How to install the patch?

  1. Copy the following file to %RSM_HOME%\RSMxx\SEN_HW\hdf_2xxx\ on each RSM:
    • MS_HW_EMCDiskArray.hdf
  2. No further actions are required. The new component monitoring will be added at the next discovery.