BMC Helix Exporter
Connect OpenTelemetry Pipelines to BMC Helix
Seamlessly stream metrics from any OpenTelemetry source, whether OTel receivers, Prometheus exporters, MetricsHub®, or instrumented applications, into BMC Helix and turn telemetry into clear, actionable insights.
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Too Much Data. Too Little Insight.
Modern IT environments generate an overwhelming stream of telemetry (metrics, logs, and traces) coming from applications, infrastructure, and cloud platforms, each with its own format and complexity. Left unmanaged, this flood drives up costs, fragments information into silos, and buries critical insights.
Go Beyond OpenTelemetry with BMC Helix
Unlock enterprise-grade capabilities you won't get with OpenTelemetry alone
- Use AI/ML to cut alert noise, minimize downtime, and surface issues before they escalate.
- Leverage HelixGPT for context-aware recommendations, natural-language Q&A, instant summaries, and automated resolution suggestions.
- Enrich OTel signals with contextual information about services and applications with BMC Helix Discovery and make sense of your raw OTel metrics.
Fuel Helix AIOps and HelixGPT with OTel Metrics
Extend your BMC Helix environment with the power of OpenTelemetry
- Leverage the full OTel ecosystem: Centralize telemetry from any receiver, exporter, or instrumented application into BMC Helix.
- No custom integrations or re-instrumentation required: OpenTelemetry flows naturally into BMC Helix.
How OpenTelemetry Integrates with BMC Helix
The BMC Helix Exporter extends the OpenTelemetry Collector and acts as a bridge between telemetry sources (e.g., MetricsHub, Prometheus exporters, or any application instrumented with OpenTelemetry) and BMC Helix Operations Management. It normalizes and enriches data as needed, then delivers it to BMC Helix via REST API.
Effortless Integration in Just a Few Steps
Read the docs-
1
Install the latest version of OpenTelemetry Collector.
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Enable and configure the BMC Helix Exporter.
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Enrich the metrics with the required BMC Helix attributes.
Real-World Examples
Bringing Local Systems Metrics to BMC Helix
Using the Host Metrics receiver, one customer streamed system-level data (CPU usage, disk I/O, file system activity, and memory consumption) directly into BMC Helix. The setup was simple: after installing the latest version of the OpenTelemetry Collector Contrib, they configured the Host Metrics receiver and the BMC Helix Exporter to send data to their BMC Helix platform.
Hundreds of receivers are available, covering everything from Java apps and Prometheus endpoints to log ingestion and cloud platforms.Explore Existing Receivers
Routing Nginx Metrics to BMC Helix
Using the Nginx Prometheus exporter, one customer streamed metrics such as request rates, response code counts, and upstream latency directly into BMC Helix. The setup required no custom integration: they configured the Nginx exporter, enabled the Prometheus Receiver, and routed the data through the BMC Helix Exporter into their environment.
Any Prometheus exporter can be used to bring metrics into BMC Helix, from databases and message queues to network devices and cloud services.Explore Existing Prometheus Exporters
Capturing Application-Level Metrics in BMC Helix
One customer instrumented their in-house applications with OpenTelemetry SDKs and streamed application-level metrics, such as request latency, error rates, and throughput, directly into BMC Helix. By configuring the BMC Helix Exporter in their pipeline, they gained full visibility into their applications performance alongside IT infrastructure.
Any OTel-instrumented app can send telemetry to BMC Helix, whether it's databases, web services, or custom business applications.Instrument Your Apps with OpenTelemetry
Streaming Infrastructure Health and Performance Metrics into BMC Helix
Using MetricsHub Enterprise, one customer streamed hardware health information from servers, storage systems, and network devices directly into BMC Helix. After configuring MetricsHub for infrastructure monitoring, they set up the BMC Helix Exporter and transform processor to deliver these metrics into their environment.
All customers of the Sentry Bundle for BHOM are entitled to MetricsHub Enterprise at no additional cost, replacing traditional PATROL KMs.Explore MetricsHub Read docs
Securing Telemetry in Air-Gapped Environments
One customer used an OpenTelemetry pipeline to monitor Windows servers in a highly secured site with no external connectivity. Metrics were collected locally with MetricsHub, then exported as files by the OpenTelemetry Collector. The files were transferred through a data diode to a central site, where the BMC Helix Exporter forwarded them into BMC Helix Operations Management.
OpenTelemetry pipelines make it possible to monitor critical infrastructure in air-gapped environments, ensuring visibility without exposing sensitive systems.Explore MetricsHub
The Team Behind the BMC Helix Exporter
The Sentry Software team contributed the BMC Helix Exporter to the OpenTelemetry Collector Contrib project, leveraging deep expertise in the BMC Helix ecosystem to deliver a seamless out-of-the-box integration.
To ensure accuracy, the team carried out extensive metric mapping work (converting ratios into percentages, counters into rates, and more) so that data is standardized and immediately usable.
As a long-standing BMC partner, Sentry Software is fully committed to maintaining and evolving the BMC Helix Exporter, ensuring its reliability and long-term value for the observability community.
BMC Helix Exporter GitHub RepoAdditional Resources
Webinar - From Legacy to Leading Edge: Leveraging OpenTelemetry Metrics with BMC Helix AIOps (1:00:39)
MetricsHub Blog
A Journey into OpenTelemetry: Building the BMC Helix Exporter
Discover how a simple idea grew into a powerful OpenTelemetry Collector component that connects observability pipelines to BMC Helix Operations Management.
Read the Blog