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Title | Description
KB1219 Monitoring EMC Elastic Cloud using Monitoring Studio KM
Configuration Template | This article explains how to use the pre-built configuration for EMC Elastic Cloud Storage with Monitoring Studio v9.4 and higher.
KB1217 Monitoring Nutanix Appliances using Monitoring Studio KM
Configuration Template | This article explains how to use the pre-built configuration for Nutanix Appliances with Monitoring Studio v9.4 and higher.
KB1216 Monitoring Hitachi Data Ingestor with Monitoring Studio
Configuration Template | This article explains how to use the pre-built configuration for Hitachi Data Ingestor with Monitoring Studio v9.4 and higher.
KB1215 Monitoring HP StoreOnce using Monitoring Studio
Configuration Template | This article explains how to use the pre-built configuration for HP StoreOnce with Monitoring Studio v9.4 and higher.
KB1214 Monitoring Veeam Backup Using Monitoring Studio
Configuration Template | This article explains how to use the pre-built configuration for Veeam Backup with Monitoring Studio v9.4 and higher.
KB1213 Too Many Hardware Sentry Internal Events Generated
Troubleshooting | This article explains the procedure to follow if you notice too many Hardware Sentry internal events in your TrueSight or PATROL consoles and wish to reduce their number.
KB1212 Enabling Debug for Sentry's KMs in TrueSight/BPPM and PATROL Classic Consoles
Best Practice | This article explains how to enable debug for the Hardware, Storage, Backup, and High-Availability Monitoring solutions in TrueSight/BPPM and PATROL Classic consoles.
KB1211 Configuring the Multi-node Monitoring Mode with the VCS KM
Best Practice | This article explains the recommended and alternative methods available to configure the Multi-node monitoring with Veritas Cluster Server KM for PATROL v3.0.00.
KB1210 Configuring Windows Event Logs Monitoring
Best Practice | This article explains how to configure Windows Event Log Monitoring with Monitoring Studio.
KB1209 Monitoring Nimble Storage Appliances Using Monitoring Studio KM
Configuration Template | This article explains how to use the pre-built configuration for Nimble Storage appliances with Monitoring Studio v9.4 and higher.
KB1208 Monitoring Servers Using WBEM
Best practice | This article explains how to monitor servers with Hardware Sentry KM for PATROL using the WBEM protocol. The procedure was made for EMC Disk Arrays but will be slightly the same for other servers.
KB1207 Monitoring Hitachi Content Platform using Monitoring Studio KM
Configuration Template | This article explains how to use the pre-built configuration for Hitachi Content Platform with Monitoring Studio v9.4 and higher.
KB1206 Monitoring Servers Using SNMP
Best practice | This article explains how to monitor servers with Hardware Sentry KM for PATROL using the SNMP protocol. The procedure was made for Dell EqualLogic storage systems but will be slightly the same for other servers.
KB1205 Monitoring VNX Disk Arrays
Best practice | This article explains how to monitor VNX disk arrays with the Sentry Software's KMs.
KB1204 Where to Find NetApp Filers in the Capacity Views for TrueSight Capacity Optimization
Best practice | This article explains where the NetApp Filers will appear in the Capacity Views for TrueSight Capacity Optimization according to your configuration.
KB1203 Monitoring F5 BIG-IP Systems
Configuration Template | This article explains how to use the pre-built configuration for F5 BIG-IP Systems with Monitoring Studio v9.4 and higher.
KB1202 Monitoring IBM FlashSystem 900 Storage Devices
Configuration Template | This article explains how to use the pre-built configuration for IBM FlashSystem 900 storage devices with Monitoring Studio v9.4 and higher.
KB1201 Enriching PATROL Events with More Meaningful Information
Best Practice | This article explains how to enrich PATROL events with more meaningful information about the problem.
KB1200 Monitoring Studio: Configuring the Multi-Parameter Formula Monitor in CMA
Best Practice | This article explains how to configure the Multi-Parameter Formula Monitor in CMA
KB1199 No Metrics Collected with Monitors Leveraging the WMI Protocol
Troubleshooting | This article explains how to ensure that metrics are collected by all the Monitors that leverage the WMI protocol to retrieve data.
KB1198 VCS KM – Unable to Determine Which File is in Read-Only Mode
Troubleshooting | This article explains how to set the cluster configuration in read-only mode.
KB1197 Monitoring EMC Data Domain Storage Devices
Configuration Template | This article explains how to use the pre-built configuration for EMC Data Domain storage devices with Monitoring Studio v9.4 and higher.
KB1196 Monitoring Huawei OceanStor 9000 Storage Devices
Configuration Template | This article explains how to use the pre-built configuration for Huawei OceanStor 9000 storage devices with Monitoring Studio v9.2 and higher.
KB1195 Monitoring EMC RecoverPoint Storage Devices
Configuration Template | This article explains how to use the pre-built configuration for EMC RecoverPoint storage devices with Monitoring Studio v9.2 and higher.
KB1194 Monitoring Hitachi HNAS Storage Devices
Configuration Template | This article explains how to use the pre-built configuration for Hitachi HNAS storage devices with Monitoring Studio v9.2 and higher.
KB1193 Monitoring EMC Atmos Storage Devices
Configuration Template | This article explains how to use the pre-built configuration for EMC Atmos storage devices with Monitoring Studio v9.2 and higher.
KB1192 Monitoring Huawei V3 Storage Devices
Configuration Template | This article explains how to monitor Huawei V3 storage devices with Monitoring Studio v9.2 and higher.
KB1191 Fail to Upgrade to Java v1.8.0_45
Troubleshooting | This article explains the procedure to follow to upgrade Java to version 1.8.0_45 using the BMC Common Installer.
KB1190 Removing One or More Instances from TrueSight
Best practice | This article explains how to set the configuration variable removedObjectList to remove one or more instances from a TrueSight console or from a PATROL Console configured in CA mode.
KB1189 Monitoring EMC Isilon Storage Devices
Configuration Template | This article explains how to monitor EMC Isilon storage devices with Monitoring Studio v9.2 and higher.
KB1188 Generating Log Files for Storage ETLs
Best Practice | This article explains how to generate log files for the storage ETLs.
KB1187 Monitoring Linux Servers in TrueSight Operations Management
Best Practice | This article explains how to monitor a Linux server in TrueSight Operations Management using Hardware Sentry and the IPMI connector.
KB1186 Monitoring Fails Due to SSL Handshake or Authentication Failures
Troubleshooting | This article explains the procedure to follow if monitoring fails due to SSL handshake or authentication failures.
KB1185 Monitoring PostgreSQL
Configuration Template | This article explains how to monitor a PostgreSQL database with Monitoring Studio v9.2 and higher.
KB1184 Remote Monitoring on Veritas NetBackup Appliances
Best Practice | This article describes the procedure to follow to monitor remote NetBackup appliances with Veritas NetBackup KM for PATROL 3.0.00 and above.
KB1183 Monitoring Restricted Shell Platforms
Problem | The “Badly placed ()’s” error may occur when monitoring restricted shell platforms if the system type set for the monitored host is not correct. The System type to be set for this type of host is Other.
KB1182 Increasing Maximum File Size Limit
Best Practice | This article explains how to modify the default file size file limit to parse files that have a size greater than 8MB
KB1181 Monitoring Hitachi VSP Gxxxx Series
Best Practice | This article describes the procedure to follow to monitor Hitachi VSP Gxxxx Series with Hitachi Disk Arrays KM for PATROL v1.4.04 or higher.
KB1180 'The user name or password is incorrect' in PATROL Agent Error Log
Miscellaneous | This article explains why the PATROL Agent error log may contain the following message: 'The user name or password is incorrect'.
KB1179 Sentry's ETLs Using WBEM: Unable to Collect Data
Problem | This article explains why the Sentry Software's ETLs that are using WBEM to collect capacity information are unable to collect data and return the 'WBEMClient is not initialized' error message.
KB1178 Monitoring Studio: Monitoring Windows Performance Counters via CMA in TrueSight OM
Best Practice | This article explains how to send test SNMP traps to your PATROL Agent and ensure Monitoring Studio is properly configured to receive SNMP traps..
KB1177 EMC SMI-S Agent ETL – Terminology and Computation Methods Simply Explained
Miscellaneous | This article explains how to send test SNMP traps to your PATROL Agent and ensure Monitoring Studio is properly configured to receive SNMP traps..
KB1176 Ensuring Monitoring Studio is Properly Configured to Receive SNMP Traps
Best Practice | This article explains how to send test SNMP traps to your PATROL Agent and ensure Monitoring Studio is properly configured to receive SNMP traps..
KB1175 Monitoring SharePoint
Configuration Template | This article explains how to monitor SharePoint 2013 with Monitoring Studio v8.6.54 to detect failures, errors, and performance issues.
KB1174 Enabling the Debug Mode for Monitoring Studio 9.0.00
Best Practice | This article explains how to enable the debug mode for Monitoring Studio 9.0.00.
KB1173 Monitoring Oracle Exalogic Systems with Hardware Sentry
Best Practice | This article explains how to monitor Oracle Exalogic systems with Hardware Sentry.
KB1172 Monitoring Lenovo Servers with Hardware Sentry
Best Practice | This article explains how to monitor Lenovo servers with Hardware Sentry.
KB1171 Monitoring Oracle Exadata Systems with Hardware Sentry
Best Practice | This article explains how to monitor Oracle ExaData systems with Hardware Sentry.
KB1170 Understanding the NetApp Integration into BMC TrueSight Capacity Optimization
Best Practice | This article explains the NetApp storage structure and how its specific characteristics can be merged into a common, vendor-agnostic architecture.
KB1169 Monitoring Oracle VCA with Hardware Sentry
Best Practice | This article explains how to monitor Oracle VCA with Hardware Sentry.
KB1168 Unable to Load the Sentry’s KMs when Using PATROL Agent v.9.0.00
Problem | This article explains how to load a Sentry’s KM on PATROL Console Operator when the KM does not appear and when getting loading errors in the System Output Window and in the *.errs log file available in %PATROL_HOME%\log.
KB1167 BPPM CMA 9.0 – Unable to Create Policies for the Sentry’s KMs
Problem | This article explains how to make a specific monitoring solution available in the “Solution” menu of BMC ProactiveNet Central Monitoring Administration 9.0 while configuring policies.
KB1166 Using Macros to Customize PATROL Event Alert Actions
Best practice | This article explains why the installation or upgrade of the Sentry KMs may fail and indicates the solution to adopt.
KB1165 Installation or Upgrade Fails Due to Locked Out Jar Files
Problem | This article explains why the installation or upgrade of the Sentry KMs may fail and indicates the solution to adopt.
KB1164 Removing Thresholds on the ConsumedCapacityPercentage Parameter Available for Volumes
Best Practice | This article explains why no thresholds should be put on the ConsumedCapacityPercentage parameter available for volumes, how to verify no thresholds are set and how to remove them.
KB1163 Troubleshooting Connectivity Issues
Troubleshooting | This article explains how to troubleshoot connectivity issues.
KB1162 Unable to Monitor Hardware Using SNMP-based Connectors with PATROL Agent v.9.5.00.02
Problem | This article explains how to solve the hardware monitoring problem encountered when using SNMP-based connectors with PATROL Agent v.9.5.00.02
KB1161 How to Rebuild the SYMAPI Database in the EMC SMI-S Provider
Best Practice | This article explains how to rebuild the SYMAPI database in the EMC SMI-S provider if the database is in an inconsistent state or if it fails to synchronize data
KB1160 Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs’ Events
Problem | This article explains why the PATROL events generated by the Sentry Software KMs have invalid or empty values for the mc_object_class, mc_object and mc_parameter slots
KB1159 Enabling Debug from the Command-line Interface
Best practice | This article explains how to enable debug for the Hardware Sentry KM via the command-line interface.
KB1158 Unable to Get the Hitachi Disk Arrays KM/Connector to Work with a Newly Created User
Troubleshooting | This article explains how to get the Hitachi Disk Arrays KM/Connector to work with a newly created user
KB1157 Finding on Which Port JBoss Server Is Running
Troubleshooting | This article explains how to find out on which port JBoss Server is running.
KB1156 Troubleshooting HP 3PAR Monitoring Issues
Troubleshooting | This article explains the procedure to verify the properties and status of the HP3PAR CIM Server.
KB1155 Hitachi Device Manager Running out of Memory
Problem | This article explains the procedure to follow when Hitachi Device Manager runs out of memory.
KB1154 Monitoring HP-UX Servers through the HP WBEM Provider
Best practice | This article explains how to monitor the hardware health of HP-UX servers through the HP WBEM provider.
KB1153 Removing an EMC CLARiiON System from the SMI-S Provider
Best practice | This article explains how to remove an EMC CLARiiON array from the SMI-S provider using the remsys command and the TestSmiProvider utility.
KB1152 Removing an EMC Symmetrix System from the SMI-S Provider
Best practice | This article explains how to remove an EMC Symmetrix array from the SMI-S provider using the remsys command and the TestSmiProvider utility.
KB1151 Hardware Sentry KM: Some OS Commands Fail and Return no Result
Problem | This article explains the procedure to follow when OS Commands time out and return no results.
KB1150 Using Local Admin Accounts and WMI to Monitor Remote Windows 2008 Servers
Problem | This article explains the procedure to follow to monitor Windows 2008 servers with local admin accounts and WMI.
KB1149 BMC TrueSight Capacity Optimization for Storage: Assessing the Requirements
Best Practice | This article helps BMC TrueSight CO administrators assess the size of the storage infrastructure to be analyzed in BMC TrueSight CO, the required performance and helps them understand the risks behind each component involved in the solution.
KB1148 How to monitor Hitachi (HDS) AMS, HUS Systems using the HSNM2 CLI
Best Practice | This article explains how to monitor Hitachi (HDS) AMS, HUS Storage Systems using the Hitachi Storage Navigator Modular 2 CLI and Hardware Sentry KM for PATROL
KB1147 Troubleshooting Performance Issues
Miscellaneous | Learn how to troubleshoot performance issues.
KB1146 The KM is Operating on a Passive Node
Troubleshooting | This article explains why the KM may be operating on a passive node.
KB1145 How to Modify the Job Instance Label
Best Practice | How to modify the Job Instance Label
KB1144 Troubleshooting KM Issues
Troubleshooting | This article lists the issues frequently encountered with the aforesaid KMs.
KB1143 java.sql.SQLException: I/O Error: Connection Reset When Monitoring Microsoft SQL Server 2008 R2
Problem | This article describes the procedure to follow if the error message "java.sql.SQLException: I/O Error: Connection reset" occurs when monitoring Microsoft SQL Server 2008 R2 with Monitoring Studio KM for PATROL 8.6.54
KB1142 Unable to Install Sentry’s Connectors on BMC Capacity Optimization v9.5.01
Problem | This article describes the procedure to follow if you are using BMC Capacity Optimization v.9.5.01 (SP1) and wish to install the version 4.0.00 of the Sentry Software’s connectors.
KB1141 Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated
Best Practice | This article describes how to change the default cell rule to close the Sentry class-41 events when class-9 events are generated.
KB1140 Monitoring LUN Pathcounts on ESX5i / vSphere 5 servers using Hardware Sentry
Best Practice | This article explains three methods to connect to an ESX host server to collect LUN pathcount information
KB1139 Monitoring EMC SMI-S Provider
Configuration Template | This article explains how to monitor the EMC SMI-S Provider (also known as EMC SMI-S Agent, or ECOM) through BMC PATROL.
KB1138 Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5
Problem | This article explains how to send the class-41 events generated by the Sentry Software’s KMs to the BEM/BPPM cell when using PATROL Agent v9.5.
KB1137 What is the difference between Host Mapping and Reconciled Host Mapping?
Miscellaneous | This article explains the difference between Host Mapping and Reconciled Host Mapping, and how Sentry Software’s ETLs for BCO provides both Host Mapping and Reconciled Host Mapping information.
KB1136 Monitoring Multiple IBM Tivoli Storage Manager Server Instances (TSM)
Best Practice | This article explains how to monitor multiple Tivoli Storage Manager server instances on a TSM node, using Tivoli Storage Manager KM for PATROL
KB1135 High CPU and PATROL Crash Issues after loading Hardware Sentry KM
Problem | This article explains how to avoid high CPU utilization problems and PATROL Agent crashes that may occur on a Windows server after installing Hardware Sentry KM for PATROL.
KB1134 BPPM Group View: Monitors not Displayed in Tree Views
Problem | This article explains the procedure to follow if the tree view available in the BPPM 9.0 console only displays the devices and not the monitors.
KB1133 SNMP-based connectors’ test fails with errno: 100 on Linux
Problem | This article explains the procedure to follow if the SNMP TEST fails when configuring Hardware Sentry KM to monitor a system running on Linux using SNMP-based connectors.
KB1132 Verifying that every EMC disk arrays are properly attached to an EMC SMI-S provider
Best practice | This article explains how to make sure that the EMC SMI-S Provider discovers the every disk arrays by using the TestSmiProvider tool.
KB1131 Monitoring IronPort Systems
Configuration Template | This article explains how to use the pre-built configuration for IronPort Systems with Monitoring Studio v9.4 and higher
KB1130 Forcing the KM to Run in Classic Mode
Best practice | This article explains how to force the Sentry Software's KMs to run in Classic mode
KB1129 Deduplicating PATROL Events with Different mc_origin_key Slot Values
Problem | This article explains how to deduplicate PATROL events generated by the KMs when using PATROL-Cell direct integration.
KB1128 HP Insight Management Agent packages
Best Practice | This article lists the packages that need to be installed on a HP ProLiant server running Linux.
KB1127 Troubleshooting the Dell Open Manage Server Administrator
Problem | This article explains some of the steps that may help you to verify the functioning of the Dell OMSA.
KB1126 Monitoring Microsoft Lync Server 2013/Skype for Business
Configuration Template | This article describes how to monitor Microsoft Lync Server 2013/Skype for Business in BMC PATROL and/or BMC TrueSight Operations Management to detect failures, errors and performance problems.
KB1125 Verifying the IBM Director Agent Proper Functionning
Problem | This article provides workaround techniques to verify the proper functionning of the IBM Director Agent.
KB1124 Problem: BMC Performance Manager Express for Dell Compellent fails to collect data
Problem | BMC Performance Manager Express for Dell Compellent fails to collect data.
KB1123 Other Sentry KMs Stop Working After EMC KM 3.1.00 Install
Problem | If you install the EMC Disk Arrays KM for PATROL v3.1.00 on top of other Sentry KMs (see the affected products list), these KMs stop working with a Could not find a suitable JRE error message.
KB1122 How can I monitor a remote log/flat file with the Monitoring Studio KM?
Best Practice | How can I monitor a remote log/flat file with the Monitoring Studio KM?
KB1121 Monitoring MySQL Server 5.5
Configuration Template | How to setup Monitoring Studio KM for PATROL in order to monitor MySQL Server 5.5
KB1120 How to show the system name and the hostname of the monitored system in an Alert Action
Problem | This article explains how to retrieve and show the actual system name and/or the configured hostname/IP address of a system being monitored remotely, while using an alert action (e.g. ‘Trigger a PATROL Event’).
KB1119 Generating Test Events with Hardware Sentry KM for PATROL
Miscellaneous | This article explains how to generate test events of class 11 and 41 with Hardware Sentry KM for PATROL.
KB1118 How to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system
Problem | How to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system
KB1117 No command type for parameter '<parameter_name>' -- parameter suspended
Problem | How to avoid error messages due to a threshold management issue in the BMC Event Management KM.
KB1116 Enabling CIM server on the ESXi system
Best Practice | This article explains the procedure to enable the CIM server and restart the relevant services.
KB1115 IBM Director Agent – Adding Authenticated Users
Best Practice | This article explains how to get the CIM server configuration on IBM servers and add authenticated users.
KB1114 Creating a Hierarchical View in BMC ProactiveNet Performance Management
Miscellaneous | This article explains how to create a hierarchical view of the systems monitored by the Sentry KMs in BMC ProactiveNet Performance Management.
KB1113 Integrating the Sentry Software's KMs into BMC ProactiveNet Performance Management (BPPM)
Best Practice | This article explains how to integrate the Sentry Software’s KMs into BMC ProactiveNet Performance Management (BPPM).
KB1112 Log File Monitoring: Searching for a String and Triggering Alarm for each Occurrence
Best Practice | This article explains how to search for a string in a log file and get a new alarm each time this line is found.
KB1111 Using Command-line Analysis in Monitoring Studio KM for PATROL to execute commands in Windows PowerShell
Best Practice | This article explains how to use command-line analysis in Monitoring Studio to execute commands in Windows PowerShell.
KB1110 Preventing the Automatic Discovery of EMC Symmetrix Arrays
Best Practice | This article explains the procedure to prevent EMC Symmetrix Arrays from being automatically detected.
KB1109 Thresholds: the Tuning Thresholds Mechanism
Miscellaneous | This article explains how to manage thresholds in Hardware Sentry KM for PATROL
KB1108 Thresholds: the Event Management Thresholds Mechanism
Miscellaneous | This article explains how to manage thresholds in Hardware Sentry KM for PATROL
KB1107 Managing Thresholds in Hardware Sentry KM for PATROL
Miscellaneous | This article explains how to manage thresholds in Hardware Sentry KM for PATROL
KB1106 Problem: Missing Sentry Software's KMs in BPPM CMA Monitoring Repository
Problem | This article explains how to make the Sentry Software's KMs appear in BPPM CMA Monitoring Repository.
KB1105 Extracting Values from a Multiple-Line File
Best Practice | This article explains how to perform a numeric extraction from a multiple line data record.
KB1104 Integrating the Events Generated by the KMs into BMC Event Manager
Best Practice | This article explains how to integrate the events generated by the Sentry Software's KMs into BMC Event Manager.
KB1103 Handling PATROL Events of Class 11/41
Best Practice | This article explains how to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded.
KB1102 Monitoring HP Blade Chassis Virtual Connect
Best Practice | This article explains how to monitor the physical links of HP Virtual Connect with the Sentry Software’s Hardware Monitoring Modules
KB1101 Installing the Hitachi Device Manager Agent on Linux
Problem | This article explains how to install the Hitachi Device Manager agent on Linux to get performance statistics from Hitachi Virtual Storage Platform (VSP)
KB1100 SNMP 'get_next' fails on Network adapter on HP Proliant Servers
Problem | SNMP 'get_next' fails on Network adapter on HP Proliant Servers
KB1099 Configuring the Database Query Analysis tool to monitor PostgreSQL
Configuration Template | Configuring the monitoring of PostgreSQL DB with Monitoring Studio KM for PATROL
KB1098 SMI-S provider returning incorrect Operational Status field from Clariion and VNX Arrays
Problem | SMI-S provider returning incorrect Operational Status field from Clariion and VNX Arrays
KB1097 Installing Sentry Software's KMs on Open VMS
Best Practice | This article describes how to install a Sentry Software KM on Open VMS.
KB1096 Managing Thresholds in Hardware Sentry KM for PATROL 1.8.00
Best Practice | This article describes how to manage thresholds in Hardware Sentry KM for PATROL. It presents the different types of thresholds available and introduces the concept of the ANYINST and ALL_INSTANCES mechanism.
KB1095 Monitoring Sun StorageTek Disk Arrays
Best Practice | How to monitor Sun Storage TEK disk arrays using Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware
KB1094 Monitoring 3PAR Storage Arrays
Best Practice | How to configure the 3PAR SMI-S provider to monitor the hardware of 3PAR Storage Arrays with Hardware Sentry KM for PATROL or BMC Performance Manager Express for Hardware
KB1093 Monitoring the Processes of a Specific User
Best Practice | How to configure Monitoring Studio KM for PATROL to monitor the processes of a specific user
KB1092 Monitoring Microsoft Lync Server 2010
Configuration Template | How to setup Monitoring Studio KM for PATROL in order to monitor Microsoft Lync Server 2010
KB1091 Verifying hardware status on VMware vSphere client
Best Practice | This article briefly explains the procedure to verify the status of the components in the VMware vSphere client.
KB1090 Where to find the version of the Hardware Sentry KM currently installed on your system?
Best Practice | Where to find the version of the Hardware Sentry KM currently installed on your system?
KB1089 Monitoring Disk Space on UNC Mounted Drives using Monitoring Studio
Best Practice | How to monitor the available disk space on network mounted drives
KB1088 File Monitoring on Dynamic Files
Best Practice | How to monitor the latest log files generated every day.
KB1087 Acknowledging Alerts using alert action
Best Practice | How to configure a customized alert action to acknowledge an alert after a certain amount of time.
KB1086 Automatically resetting the value of a parameter when a threshold is reached
Best Practice | Automatically reset the value of a parameter when a threshold is reached.
KB1085 Monitoring Cisco MDS 9000 Series FC Switches with Hardware Sentry
Best Practice | Monitor the health and detect hardware failures in Cisco MDS 9000 Series FC Switches
KB1084 Monitoring HP StorageWorks MSA2000/P2000
Best Practice | Monitor the health and detect hardware failures in HP StorageWorks MSA2000 and P2000 systems
KB1083 Types of errors triggering an alert on the ErrorCount parameter for physical disks on Sun Solaris Systems
Miscellaneous | On Sun Solaris systems, the ErrorCount parameter shows the number of errors that occurred on each physical disk since the last counter reset (either a reboot or a manual acknowledge and reset of the parameter). This article details which conditions are taken into account by the ErrorCount parameter and trigger an alarm.
KB1082 Calculating the Standard Deviation using the Multi-Parameter Formula Option in Monitoring Studio KM
Best Practice | Calculating the Standard Deviation using the Multi-Parameter Formula Option in Monitoring Studio KM
KB1081 Integrating Hardware Sentry KM with BMC Portal
Best Practice | How to integrate Hardware Sentry KM with BMC Portal
KB1080 Using sudo in Hardware Sentry KM
Best Practice | How to optimize the use the 'sudo' utility with Hardware Sentry KM for PATROL
KB1079 IBM SMI-S Provider: Miscellaneous information
Best Practice | Lists miscellaneous information about IBM SMI-S Provider
KB1078 IBM SMI-S Provider: Basic operations
Best Practice | Describes the basic operations available for the IBM SMI-S Provider
KB1077 IBM SMI-S Provider: Configuring the CIM Agent
Best Practice | This article explain how to configuring the CIM Agent
KB1073 HDS SMI-S Provider: Enabling SMI-S on Device Manager
Best Practice | Enabling SMI-S on Device Manager
KB1072 HDS SMI-S Provider: Getting performance metrics
Best Practice | Describes how performance metrics are retrieved from Hitachi Data Systems
KB1070 EMC SMI-S Provider: Basic operations
Best Practice | Describes the basic operations available for the EMC SMI-S Provider
KB1069 EMC SMI-S Provider: Getting CLARiiON Performance in the Profiler
Best Practice | Getting CLARiiON Performance in the Profiler
KB1068 EMC SMI-S Provider: Troubleshooting
Problem | Describes errors that may occur with the EMC SMI-S Provider.
KB1067 EMC SMI-S Provider: Modifying the port
Best Practice | General information on the SMI-S Providers
KB1065 Why some connectors are of size zero bytes?
Miscellaneous | The Hardware Sentry KM package contains a set of zero bytes connectors. Is it because the package you have downloaded is corrupted?
KB1064 Disabling Missing Device Detection
Best Practice | Disabling Missing device detection for specific component types on Hardware Sentry KM for PATROL 1.7.xx classes
KB1063 Enabling Missing Device Detection
Best Practice | Enabling missing device detection for specific component types on Hardware Sentry KM 1.7.xx
KB1061 Object IDs shown in Hardware Sentry KM do not match with other management consoles
Problem | Object IDs shown in Hardware Sentry KM do not match with other management consoles
KB1060 Modifying hostMax limit
Best Practice | How to monitor more than 5 devices with Hardware Sentry KM for PATROL
KB1059 Monitoring a Cisco UCS B-Series Blade Chassis
Best Practice | This article explains how to monitor a Cisco UCS B-Series Blade Chassis with Hardware Sentry KM.
KB1058 Monitoring a Cisco UCS server through its IMC
Best Practice | Monitoring a Cisco UCS server through its IMC
KB1057 Monitoring a Cisco UCS server running ESXi
Best Practice | Monitoring a Cisco UCS server running ESXi
KB1056 Monitoring a Cisco UCS server running Linux
Best Practice | Monitoring a Cisco UCS server running Linux
KB1055 Monitoring a Cisco UCS server running Windows
Best Practice | Monitoring a Cisco UCS server running Windows
KB1054 Understanding Missing Devices and Connector Failures
Best Practice | Understanding Missing Devices and Connector Failures
KB1052 Monitoring EMC Symmetrix Disk Arrays
Best Practice | General information on the SMI-S Providers
KB1051 How to automatically get notified by Email for an error in a log file
Best Practice | Solution to set up an email notification when a particular string is found in the output file of any application
KB1050 Monitoring EMC CLARiiON and VNX Disk Arrays
Best Practice | Monitoring EMC CLARiiON and VNX Disk Arrays
KB1049 Monitoring IBM AIX Servers with Hardware Sentry
Best Practice | Monitoring IBM AIX Servers with Hardware Sentry
KB1047 Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry
Best Practice | Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry
KB1046 Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry
Best Practice | Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry
KB1045 Monitoring Sun X86 and X64 Systems with Hardware Sentry
Best Practice | Monitoring Sun X86 and X64 Systems with Hardware Sentry
KB1044 Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry
Best Practice | Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry
KB1043 Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry
Best Practice | Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry
KB1042 Monitoring IBM BladeCenter Systems with Hardware Sentry
Best Practice | Monitoring IBM BladeCenter Systems with Hardware Sentry
KB1041 Monitoring IBM xSeries Servers with Hardware Sentry
Best Practice | Monitoring IBM xSeries Servers with Hardware Sentry
KB1040 Monitoring Dell Blade Servers with Hardware Sentry
Best Practice | Monitoring Dell Blade Servers with Hardware Sentry
KB1039 Monitoring Dell PowerEdge Servers with Hardware Sentry
Best Practice | Monitoring Dell PowerEdge Servers with Hardware Sentry
KB1038 Monitoring an HP ProLiant Server running Linux / Solaris / Windows / VMWare ESX
Best Practice | Monitoring an HP Proliant Server running Linux / Solaris / Windows / VMWare ESX
KB1037 Improving BMC Performance Manager Express for Hardware upgrade speed
Best Practice | Improving BMC Performance Manager Express for Hardware upgrade speed by reducing the number of solution-upgrades xml files
KB1036 Unable to perform remote monitoring from Windows 2008 servers with UAC turned on
Problem | Unable to perform remote monitoring from Windows 2008 servers with UAC turned on.
KB1035 How to set up the Monitoring of Hitachi and HP 9000 Disk Arrays
Best Practice | How to configure the monitoring of Hitachi AMS, HUS, USP, VSP and HP P9000 Disk Arrays
KB1034 Monitoring IBM DS6000/DS8000 Series Disk Systems
Best practice | How to monitor IBM DS6000/DS8000 Series Disk Systems
KB1033 Infinite loop reported in the PATROL Agent log or System Output Window
Problem | Infinite loop reported in the PATROL Agent log or System Output Window
KB1032 Monitoring of SSL Certificate Expiration
Best practice | Monitoring SSL Certificate Expiration dates
KB1031 SNMP based connectors failure
Problem | All SNMP based connectors fail for exactly one hour before reactivating
KB1030 Monitoring VMWare ESX/ESXi (BMC Performance Manager Express for Hardware)
Best practice | Monitoring VMWare ESX/ESXi
KB1029 Monitoring VMWare ESX/ESXi (Hardware Sentry KM for PATROL)
Best practice | Monitoring VMWare ESX/ESXi
KB1028 Counting the number of files in a specific directory
Best practice | Solution to count the number of files in a specific directory
KB1027 Monitoring Cisco MDS 9020 Fabric Switches
Best practice | Monitor the health and performance of a Cisco MDS 9020 Fabric Switch
KB1026 Monitoring Brocade SAN switches
Best practice | Monitor the health and performance of a Brocade SAN switch
KB1025 Monitoring IBM Servers running IBM ESX
Problem | IBM Servers running ESX do not show any information except network cards.
KB1024 Monitoring IBM DS3000, DS4000 and DS5000 Series Disk Storage Systems
Best practice | How to monitor: DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility.
KB1023 Monitoring IBM DS3000, DS4000, and DS5000 Series Storage Systems
Best practice | How to monitor: DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility.
KB1022 No Environment information on Sun T1000/T2000 Servers
Problem | No environnent information on Sun T1000/T2000 Servers (aka T100 / T200). Customers using remote monitoring of the server's ALOM card are not affected by this issue.
KB1021 Abnormally high CPU consumption on SUN platforms
Problem | When monitoring SUN servers with BMC Performance Manager Express for Hardware 2.7.03 and 2.7.04, the SunNetwork and the Sunprtpicl connectors generate numerous processes and thus a high CPU load.
KB1019 WMI Memory leak
Problem | The various WMI patches from BMC or Sentry do not seem to have cured the WMI Memory leak on your system.
KB1018 How to check the IBM Director’s version number?
Problem | How to check the IBM Director’s version number?
KB1017 Unexpected string output result
Problem | Abnormal output from a set up flat/log file string search in Monitoring Studio.
KB1016 Invalid username/password
Problem | Although the connectors are loaded properly, not all instances are created.
KB1015 HP NC360T not monitored on Servers running Windows.
Problem | HP NC360T not monitored on Servers running Windows.
KB1014 No Storage Connector Activating when monitoring Dell Servers
Problem | No Storage Connector Activating when monitoring Dell Servers.&nbsp; No Physical or Logical Disks are shown.
KB1013 Sudo Configuration Methods / Execution Methods
Problem | Detailed description of the various ways to execute commands using the Hardware PM.
KB1012 Monitoring Studio does not take into account a change to the Polling Interval.
Problem | Monitoring Studio does not take into account a change to the Polling Interval.
KB1011 DCOM 10009 errors in the System Event Log of RSM Servers
Problem | DCOM 10009 errors appear in the System Event Log of the RSM servers when WMI Script Mode is Enabled.
KB1010 On IBM xSeries Servers, Disks are not being reported.
Problem | On IBM xSeries Servers, issues can arrise if both the ServeRaid Extensions for IBM Director and the ServeRaid GUI are installed on the same system.
KB1009 On IBM xSeries Servers, IBM Director 5.20 or later will not work after upgrade
Problem | Due to a problem in its upgrade procedure, the IBM Director Agent stops working, preventing Hardware Sentry KM and BMC Performance Manager Express for Hardware from monitoring the IBM xSeries server.
KB1008 On IBM xSeries Servers, no Environmental Information
Problem | A problem with the IPMI driver prevents the proper monitoring of the environment on IBM xSeries servers.
KB1006 On Fiber Switches, Error Percentages greater than 100 are reported
Problem | When monitoring fiber switches with Hardware Sentry KM for PATROL, certain ports return error percentages greater than 100%.
KB1005 On Sun Solaris systems, physical network cards are not discovered
Problem | On Sun Solaris systems, the KM and the PM fails to discover some network adapters.
KB1004 Missing processors and memory modules on Sun Fire M8000 and M9000
Problem | The KM and the PM fail to properly discover all of the processors and memory modules in Sun Fire M8000 and M9000 machines.
KB1003 On Sun Solaris systems, non-physical network cards are displayed
Problem | On Sun Solaris systems, the KM and the PM incorrectly discover and monitor non-physical network adapters (sppp0, clprivnet, etc.).
KB1002 Monitoring the Hardware of an HP-UX system
Best practice | Monitor the hardware of HP 9000 and HP Integrity machines running HP-UX

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