Knowledge Base

Checking that Your IBM SVC is Supported by Sentry Software's Solutions

KB1280 - Mar 01, 2021

Type: Best practice

Description: Verify whether IBM SVC is supported by Sentry Software's solutions using the WBEM troubleshooting tools.

Additional Keywords: Supported Platforms, IBM SAN Volume Controller, IBM Storwize, IBM SVC, Troubleshooting Tool

Related Topics

Introduction

At the time this article was written, Sentry Software supported the following platforms:

  • IBM SVC with operating system (EOS) v4.3.x, v5.1.x, and v6.1.x
  • IBM Storwize V7000/Unified systems

Even though your IBM SVC is not listed above, it might be supported. To ensure that your system is supported by Sentry Software's solutions, you can run the IBM SVC-Storwize Troubleshooting Tool against your system as described below. If the connection test is successful and all the required data is correctly returned, your model is likely to be supported.

Procedure

Step 1: Create a Monitor-role user

  1. Logon to the IBM SVC Management Interface

    IBM SVC - Connecting to the Management Console

  2. Navigate to Access > Users, select Create User, and:

    • Provide the user Name
    • Specify the Authentication Mode (local and belongs to the Monitor User Group)
    • Provide the credentials to be used to connect to the IBM SVC Management Interface
    • Click Create

      IBM SVC - Creating a Monitor-Role-User

  3. The user is now created. Click Close.

    IBM SVC - The Monitor-Role User is Successfully Created

It now appears in the list of users:

IBM SVC - Viewing the Users List

Step 2: Run the WBEM troubleshooting tool

  1. Download the IBM SVC-Storwize Troubleshooting Tool
  2. Accept the SLA, enter your contact details and click Download
  3. Run the command java -jar TroubleShooting-Tools-for-IBM-SVC-Storwize-1.0.00.jar to launch the troubleshooting tool

    Running the IBM SVC-Storwize troubleshooting tool

  4. Enter the username and password of the user you previously created and click Test Connection. If the connection test is successful and all the required data is correctly returned, your model is probably supported. Otherwise, ask for this platform to be supported.

    IBM SVC - Running Sentry WBEM Troubleshooting Tool