- This article explains how to send the class-41 events generated by the Sentry Software’s KMs to the BEM/BPPM cell when using PATROL Agent v9.5.
- BEM, BPPM, Class 11, Class 41, Events, PATROL Agent, wpconfig
Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5
KB1138 - May 13, 2014
The class-41 events generated by Monitoring Studio KM and Hardware Sentry KM may have been configured to be automatically sent to the BEM/BPPM cell as specified in the KB1104. However, after upgrading the PATROL Agent to v9.5, these events may no longer appear in the cell.
When this issue occurs, you can notice in the Event Manager that class-11 and class -41 events are generated:
Class-11 and 41 Events in the Event Manager
But that only the class-11 event appears in the BEM/BPPM cell:
To solve this issue and make PATROL Agent v9.5 send class-41 events to the BEM/BPPM cell:
- Run wpconfig
- In the Tree view, double-click EventSetup > Format >BiiP3 > catalogs > 0 > types > 41
- Set the Active variable to 1
- Apply your new configuration.
- Restart the PATROL Agent.
Class-41 events will now appear in the BEM/BPPM cell.
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- Deduplicating PATROL Events with Different mc_origin_key Slot Values
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- Enriching PATROL Events with More Meaningful Information
- Generating Test Events with Hardware Sentry KM for PATROL
- Handling PATROL Events of Class 11/41
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- Integrating the Events Generated by the KMs into BMC Event Manager
- Integrating the Sentry Software's KMs into BMC ProactiveNet Performance Management (BPPM)
- Problem: Missing Sentry Software's KMs in BPPM CMA Monitoring Repository
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- Updating the mc_host and mc_host_address Slots of Sentry Class-41 Events in BEM with the Actual Hostname and IP Address of the Remotely Monitored System
- Using Macros to Customize PATROL Event Alert Actions