Type
  • Problem
Description
  • This article explains why the PATROL events generated by the Sentry Software KMs have invalid or empty values for the mc_object_class, mc_object and mc_parameter slots.
Additional Keywords
  • Class 41, Events, mc_object_class, mc_object, mc_parameter, slots

Related Topics

Knowledge Base

Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs’ Events

KB1160 - Nov 24, 2014

Description

After upgrading the PATROL agent to version 9.5.00, the following slots of PATROL_EV events generated by all the Sentry Software’s KMs through Direct Event Integration may be empty or have invalid values:

  • mc_object_class
  • mc_object
  • mc_parameter

Example

PATROL_EV;
event_handle=844346;
mc_ueid='server1.pnet.com@10.25.201.250:3181.1414585461.25841';
mc_host_class='SOLARIS5.11';
mc_host='server1.pnet.com';
mc_host_address='10.25.201.250';
mc_object_class='';
mc_object='';
mc_tool_class='';
mc_tool='PATROL  Agent';
mc_origin_class='PATROL Agent';
mc_origin='server1.pnet.com:3181';
mc_origin_key='25841';
mc_origin_sev='3';
mc_parameter='';
mc_parameter_value='';
mc_parameter_unit='';

Solution

This is a known issue identified for the PATROL agent and registered as QM001796446. With direct cell connection, the mc_object_class, mc_object and mc_parameters slots were null for event_trigger2(). This bug was fixed in the 9.5.00.03i cumulative patch.

To solve this issue:

  1. Download that PATROL Agent patch from the BMC Software EPD Web site and apply it.
  2. After the installation is complete, update the PATROL configuration as shown below using a configuration tool (e.g. pconfig, wpconfig, PCM, CMA etc...):
    /EventSetup/Format/BiiP3/slots/mc_object = %{APPINSTANCE_EX}
    /EventSetup/Format/BiiP3/slots/mc_object_class = %{APPCLASS_EX}
    /EventSetup/Format/BiiP3/slots/mc_parameter = %{PARAMETER_NAME_EX}
    /EventSetup/Format/BiiP3/slots/mc_parameter_value =  %{PARAMETER_VALUE_EX}

For more details on the cumulative patch, please refer to the 9.5.00.03: Cumulative patch 3 for BMC PATROL Agent 9.5.00 page.